Customer Support Specialist - Lisbon, Portugal
Echobox —Lisboa
- Período Integral
- Teletrabalho
Administrative Assistant
Unicatecno unipessoal lda —Sintra
- 900 € - 1 500 € por mês
- Período Integral
- Graduação
- Estacionamento gratuito
- Seguro saúde
Candidatura rápida
Campervan Operations Assistant
Siesta Campers —Lisboa
- Período Integral
Candidatura rápida
Há 1 dia
Executive & Personal Assistant to Tech Executive
Ultahost, inc —Lisboa
- Período Integral
- Teletrabalho
Candidatura rápida
Sales Development Representative
Go4Mobility —Lisboa
- 920,00 € - 1 755,75 € por mês
- Modelo Híbrido
- Sistema CRM
- Inglês
- Seguro saúde
- Reembolso de cursos
Candidatura rápida
Há 1 dia
Chief of Staff to the CEO
Henley & Partners - The Firm of Global Citizens® —Lisboa
- Período Integral
- Mestrado
- Graduação
Part-time English Teacher
Wall Street English Carcavelos —Carcavelos
Candidatura rápida
Client Database Officer
QUANTEAM —Lisboa
- 15 000 € - 24 500 € por ano
- Modelo Híbrido
- Graduação
Candidatura rápida
18 h
Project Manager – Tourism Operations & Group Travel
VERED HASHARON TRAVEL&TOURISM LTD —Lisboa
- 1 200 € - 1 400 € por mês
- Período Integral
- Graduação
Candidatura rápida
Receptionist/Administrative assistant
ABA Clinic & Consulting —Carcavelos
- 920,00 € - 2 998,61 € por mês
Candidatura rápida
Customer support English-Lisbon
Maria Costa —Lisboa
- 938 € - 1 138 € por mês
- Período Integral
Candidatura rápida
Há 14 dias
Global Operations Manager, EMEA
Pebl —Lisboa
- Período Integral
- Modelo Híbrido
- Graduação
Head of Wellbeing & Facilities - Global Workplace, Culture & Employee Experience
Crossjoin Solutions —Almada
- Período Integral
Candidatura rápida
Há 2 dias
Oliver Wyman - Inclusion & Culture Generalist - Lisbon
Oliver Wyman —Lisboa
- Período Integral
- Modelo Híbrido
Retail & Sales Intern
Parfums Christian Dior —Lisboa
- Período Integral
- Mestrado
- Graduação
Global Markets Client Support Team Leader
BNP Paribas —Lisboa
- Período Integral
- Modelo Híbrido
- Graduação
Customer Service Support Operator - French Speaker (m/f/d)
Siemens —Lisboa
- Período Integral
- Modelo Híbrido
Customer Support Specialist
TABass —Lisboa
- 1 050 € - 1 350 € por mês
- Período Integral
Candidatura rápida
Há 10 dias
English digital sales specialist- start 10/8
Maria Costa —Lisboa
- 1 295 € - 1 495 € por mês
- Período Integral
Candidatura rápida
Customer Strategy Consultant
Bain & Co. —Lisboa
- Período Integral
- Mestrado
- Graduação
Candidatura rápida

Quero receber o alerta de ofertas mais recentes para client experience em lisboa

Ao iniciar sessão na sua conta, concorda com os Termos de Serviço do SimplyHired e consente com a nossa Política de Privacidade e Cookies.

Explorar ofertas em mais locais

client experience jobs near lisboa

Customer Support Specialist - Lisbon, Portugal

Echobox -
Lisboa

Candidate-se agora

Detalhes da oferta

Período Integral

Descrição completa da oferta

About Echobox

We are a fast-growing, research-driven company building an artificial intelligence that helps online publishers overcome the challenges they face every day. Using novel AI, we are revolutionising the publishing industry and have a track record of building things that others have ruled out as impossible. Leading names from around the world rely on our product every day, including The Times, Le Monde, The Guardian, Vogue and many more.

Our team is our best asset. We work with extremely smart and talented individuals, who all enjoy a high degree of responsibility and independence in structuring their work.

About the Role

We are looking for an enthusiastic, agile, diligent and highly organised Customer Support Specialist (CSS). In this position, you will work closely with our client base as well as members of both the technical and client management teams. You should expect to communicate regularly with the Tech team on identifying, defining, and solving technical issues that are causing downtime or other challenges for our global customer base. On the commercial side of the company you will work closely with our Customer Success team (CS) who will be an escalation point for communicating certain support issues to the client base.

You will gain invaluable experience working across these teams and will also interface with Sales, Marketing, and RevOps. As you will be handling client queries, many of which are product-focused, you should anticipate developing a deep understanding of how our products work and how to communicate issues in an empathetic and customer-centric fashion. As we leverage APIs of some of the largest social media platforms (FB, IG,X, etc) sometimes the issue is not on our side and you will need to communicate this to clients and manage expectations. Be prepared to discuss the specifics of these challenges, whilst being product-savvy enough to understand certain platform behaviours and explain these succinctly to internal and external stakeholders.

Key Responsibilities

Serve as the initial point of contact for customer technical inquiries and support requests via our support platform, Hubspot.
Provide clear and concise responses to customer queries, aiming for first-contact resolution whenever confident in the answer.
Identify and resolve technical issues by conducting troubleshooting and diagnostic procedures, providing step-by-step guidance and solutions. Additionally, facilitate escalations to technical teams when required.
Document and escalate complex issues to the appropriate internal teams while tracking the progress of customer inquiries.
Collaborate with cross-functional teams, including customer success, product, and engineering, to resolve technical challenges and improve product functionality.
Continuously update and expand your knowledge of our products, features, and industry trends to provide accurate and up-to-date information to customers.
Meet and exceed key performance indicators (KPIs), such as response times, resolution times, and customer satisfaction scores.
Become an expert in Echobox’s social media management and email service provider platforms, serving the Publisher vertical

Requirements

2 years of relevant job experience with a proven track record of excellence in your field.
Minimum 2.1 degree or local equivalent.
Fluent written and spoken English.
Excellent time-management, organisational and multitasking skills.
Strong attention to detail and empathy for resolving customer concerns and getting them the best value for money with our product.

Preferred Requirements

Additional European language skills.
Prior experience in the SaaS industry, ideally within a B2B environment.
Experience with Hubspot CRM and Support product, or alternative/similar systems
Proven expertise in managing customer service inquiries, resolving client issues, and ensuring high customer satisfaction rates.
Exceptional organisational and analytical skills, with a knack for taking initiative and building positive, productive relationships with customers and colleagues.
A keen interest in artificial intelligence and its potential impact on the future of publishing and other industries.

Benefits

Fully Remote Working, within local timezones.
Generous annual leave.
An annual summer camp for all our global employees who are flown to and hosted in London.
Competitive Salary

Candidate-se agora

Refine sua pesquisa

client experience vagas para: lisboa

Customer Support Specialist - Lisbon, Portugal

Administrative Assistant

Campervan Operations Assistant

Executive & Personal Assistant to Tech Executive

Sales Development Representative

Chief of Staff to the CEO

Part-time English Teacher

Client Database Officer

Project Manager – Tourism Operations & Group Travel

Receptionist/Administrative assistant

Customer support English-Lisbon

Global Operations Manager, EMEA

Head of Wellbeing & Facilities - Global Workplace, Culture & Employee Experience

Oliver Wyman - Inclusion & Culture Generalist - Lisbon

Retail & Sales Intern

Global Markets Client Support Team Leader

Customer Service Support Operator - French Speaker (m/f/d)

Customer Support Specialist

English digital sales specialist- start 10/8

Customer Strategy Consultant

Quero receber o alerta de ofertas mais recentes para client experience em lisboa

Related Searches

Explorar ofertas em mais locais

About Echobox

About the Role

Key Responsibilities

Requirements

Preferred Requirements

Benefits

Ferramentas para Candidatos

Ferramentas da empresa

Procurar

Mantenha-se em Contacto