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Arabic-Speaking B2B Advertising Support Specialist

Workster
Lisboa

Candidatura rápida

Detalhes da oferta

Período Integral
A partir de 920 € por mês
Há 21 horas

Descrição completa da oferta

We are partnering with a global leader in digital advertising solutions to recruit a Arabic-Speaking B2B Advertising Support Specialist for their team in Lisbon. In this role, you will support business advertisers with technical troubleshooting, platform guidance, and optimization insights, ensuring a seamless and high-quality user experience.

Your Role

Handle end-to-end troubleshooting for advertising products via email and chat.
Diagnose issues related to campaigns, platform tools, and product features.
Drive query resolution by collaborating with internal Product, Operations & Engineering teams.
Provide timely, accurate updates to ensure high customer satisfaction.
Identify opportunities to improve the user experience from day one.
Ensure service quality by meeting productivity, SLA, and case-handling standards.
Educate advertisers on features, best practices, and common issue types.
Maintain proactive, professional communication throughout the case journey.
Share insights, trends, and feedback to support continuous improvement.

Your Qualifications

Native or C2 level Arabic-Speaking B2B Advertising Support Specialist, plus good English (around B2).
Some experience with online campaigns or digital marketing — you don’t need to know everything, just be comfortable with the basics.
Familiarity with social media platforms and interest in online advertising.
Previous experience in customer support or a contact center is a plus, but not mandatory.
Comfortable analyzing issues, problem-solving, and paying attention to detail.
Ability to work both independently and as part of a collaborative team.
A degree in Marketing or a related field is helpful but not required — practical experience also counts.
A proactive, customer-focused mindset and willingness to learn.

The Offer

Full-time employment with comprehensive, fully paid training.
Monday to Sunday | 07:00–19:00
Attractive base salary
Relocation support package to help you settle into life in Lisbon
Private health insurance and other benefits
Opportunity to work for a globally recognized brand and enhance your CV
A vibrant and multicultural work environment
Modern office in central Lisbon, easily accessible and well-equipped

Gross base salary: 920 EUR x 14 months + bonuses

Job Type: Full-time

Pay: From 920.00€ per month

Language:

Arabic (Required)

Work Location: In person

Candidatura rápida

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