Join a global customer experience company as a French-speaking Travel Advisor based in the heart of Lisbon. If you're passionate about travel and delivering exceptional customer service, this is an exciting opportunity to support customers throughout their booking journey while building your career in an international environment.
You'll become part of a supportive team and benefit from a comprehensive onboarding program, including a six-week nesting period with dedicated coaching to help you confidently transition into your role.
Key Responsibilities
- Provide high-quality customer support via phone, email, and live chat.
- Assist customers with travel bookings, reservations, modifications, and cancellations.
- Resolve customer enquiries efficiently while maintaining a professional and friendly approach.
- Accurately document customer interactions and update internal systems.
- Ensure compliance with company policies, quality standards, and service procedures.
- Contribute to operational improvements through reporting and performance analysis.
- Prepare reports and support internal and client-facing data requests when required.
Requirements
- Native or C2-level French with at least B2-level English.
- Availability to work on-site in Lisbon city centre.
- Previous experience in a BPO, customer support, or contact centre environment is an advantage.
- Strong analytical and problem-solving skills with excellent attention to detail.
- Advanced knowledge of Microsoft Excel and experience with reporting or data visualization tools is highly desirable.
- Excellent communication skills and the ability to work effectively with multiple stakeholders.
What We Offer
- Competitive salary package with performance-based bonuses.
- Opportunity to join a well-established international customer experience company.
- Comprehensive training and ongoing professional development.
- Clear career progression opportunities within a growing organization.
- Collaborative, multicultural, and supportive work environment.
- Full-time schedule (40 hours per week) on rotating shifts between 08:00 and 22:00, Monday through Sunday.
Job Types: Full-time, Contract, Permanent
Contract length: 12 months
Pay: 1,100.00€ - 1,400.00€ per month
Language:
Work Location: In person
