Location:
Remote (Portugal-based) | Training in Lisbon
7 May 2026
Monday to Friday, 08:00 – 17:00
Days Off: Saturday and Sunday
We are looking for a Customer Service Representative to join an innovative Digital Wallet project. This role is perfect for Dutch-speaking candidates interested in fintech and digital solutions, offering the flexibility of remote work combined with a structured onboarding experience.
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Provide customer support in Dutch and English via phone, email, and chat
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Assist users with inquiries related to digital wallet services and transactions
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Resolve issues efficiently while ensuring high customer satisfaction
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Maintain accurate records of interactions in internal systems
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Follow company procedures and quality standards
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Collaborate with internal teams when necessary
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Fluency in Dutch and English (B2 or higher)
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Strong communication and problem-solving skills
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Customer-focused mindset
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Basic technical skills and ability to navigate digital platforms
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Previous customer service experience is a plus
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Contract type: Fixed-term (CDD) – 6 months
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Training: 1 month on-site in Lisbon (mandatory)
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Accommodation support available during training (€280 contribution) for candidates already living in Portugal
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Fully remote work after training
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Stable Monday–Friday schedule (no weekends)
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Opportunity to work in the growing fintech/digital payments industry
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International and supportive work environment
Be part of a fast-growing digital wallet project and gain valuable experience in the fintech sector while enjoying the flexibility of remote work.
