Lisboa, Portugal · On-Site · Full-time · Start date:May 2026
ABOUT THE ROLE
Be part of a specialised technical support team for one of the world's leading search engine and technology platforms. You will assist Dutch -speaking business and individual users with technical queries, account issues, and platform-related questions — combining strong communication skills with a genuine interest in technology.
RESPONSIBILITIES
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Provide technical support to users via phone, email, or chat — diagnosing issues and delivering clear, effective solutions
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Handle a variety of account-related enquiries with accuracy and professionalism
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Guide users through technical processes in a simple and accessible way
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Document cases accurately in the internal systems and escalate where required
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Meet quality, productivity, and customer satisfaction targets consistently
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Stay up to date with platform changes, tools, and internal knowledge bases
REQUIREMENTS
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C2 level of Dutch and B2+ level of English — written and spoken
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Genuine interest in technology and digital products
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Strong communication and problem-solving skills
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Comfortable working in a fast-paced, structured environment with measurable targets
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Previous experience in technical support or customer service is a plus
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Eligible to work in Portugal (EU ID, residence permit, or valid work visa)
SCHEDULE
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Days off: 2 rotational days per week
WHAT WE OFFER
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Full-time contract based in Lisbon
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Meal allowance: 7.63€ per working day
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Welcome bonus paid monthly during the first year of employment
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Health insurance from day one
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Relocation support: shared accommodation for up to 12 months (for candidates relocating from outside Portugal)
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Internal relocation support available for Dutch-speaking candidates based in Portugal
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Referral programme — earn up to €2,000 per successful referral
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Clear career progression within a multicultural and growing team
