Location: Lisbon, Portugal (On-site)
Position Type: Full-time
Schedule: Rotational shifts (No night shifts
Are you a tech-savvy professional fluent in German and English who loves solving problems? We are seeking a Technical Customer Support Specialist to join our multicultural team in Lisbon. In this role, you will support users with search engine features and technical troubleshooting, ensuring they receive world-class service.
This is a fantastic opportunity for someone who thrives in a fast-paced environment, communicates effortlessly, and is eager to grow through continuous feedback and training.
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Assist users with technical inquiries and troubleshooting related to search engine tools and platforms.
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Provide clear, step-by-step guidance through chat, email, and phone channels.
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Identify, document, and escalate complex technical challenges to specialized support teams.
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Deliver an empathetic and high-quality customer experience to maintain top satisfaction levels.
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Stay up to date with continuous platform improvements, policy updates, and new tools.
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Language Proficiency: Full professional fluency in both German and English (written and spoken).
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Communication Skills: Exceptional verbal and written communication skills with the ability to simplify technical jargon.
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Customer-Centric Mindset: A genuine passion for helping people and delivering exceptional support.
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Adaptability: Comfortable working in a dynamic environment and highly receptive to constructive feedback and coaching.
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Flexibility: Open to working rotational daytime schedules, including weekends (no night shifts required).
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Base Salary paid over 14 months
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Meal Allowance: €150 per month.
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Performance Bonus: Up to €135 per month (paid over 12 months).
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Attendance Bonus: €120 per month (paid over 11 months).
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Workplace: A dynamic, inclusive, and modern office setting in Lisbon.
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Career Growth: Comprehensive onboarding training and clear pathways for internal advancement.
Submit your resume today and jumpstart your technical support career in Lisbon!
