In this role, you will represent one of the world's most famous search engine companies. You will be the vital link between advanced technology and the people who use it, helping millions of users navigate the internet with ease.
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Communication Strategy: Give expert advice to German-speaking users via phone, email, and live chat about various platform features.
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Technical Problem-Solving: Identify, troubleshoot, and fix technical issues by providing clear and expert solutions.
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Brand Quality: Maintain high service standards by following global brand rules and quality checks.
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Product Improvement: Watch for new digital trends or software bugs and report them to the engineering team to help improve the product.
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Data Management: Keep accurate, detailed notes in the company system to ensure every user has a smooth, personalized experience.
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Language Skills: Native or fluent German (C1/C2 level), plus professional English (B2 level) for working with your international team.
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Tech Interest: A real interest in how search engines work and a passion for the changing digital world.
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Clear Communication: The ability to explain complex technical ideas in a way that is easy to understand and professional.
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Work Ethic: The discipline to succeed in a fast-paced, multicultural environment at our modern Lisbon headquarters.
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Experience: Previous experience is not required! We provide expert, fully paid training to turn your potential into total technical mastery.
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Competitive Pay: A stable monthly base salary plus extra financial bonuses based on your performance.
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Full Insurance: Comprehensive private health and life insurance starting from your very first day.
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Career Growth: We believe in promoting from within; most of our managers and quality experts started in this exact role.
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Office Culture: Work in a modern facility with a diverse team, featuring company sports teams and regular social events.
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Free Housing: A private room in a high-quality, company-managed apartment—with rent and utilities already fully paid for.
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Paid Travel: We will fully pay you back for your flight to Lisbon.
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Easy Integration: Free Portuguese language classes to help you learn the local language, make friends, and feel at home.
