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Head of Operations / Responsável de Operações – Hostels in Lisbon

BE4TOMORROW LDA
Lisboa

Candidatura rápida

Detalhes da oferta

Período Integral
Há 11 dias

Descrição completa da oferta

We’re looking for a Head of Operations to join our team and oversee the day-to-day operations of our 3 hostels in Lisbon.

Full time position.

We’re looking for someone organised, practical, proactive, and good with people. Someone who can support our managers, keep an eye on the bigger picture, and make sure our properties, teams, and operations are running smoothly.

This is a hands-on role. You’ll work closely with the hostel managers and the ownership team, helping solve problems, improve processes, organise priorities, and make our operations better every day.

Requirements

Previous experience in hospitality operations, management, or a similar role
Strong organisational and problem-solving skills
Experience managing or coordinating teams
Ability to work independently and manage priorities
Proactive, dynamic, and solution-oriented
Strong communication and leadership skills
Comfortable working across different properties and teams
Good understanding of hospitality operations
Ability to analyse problems and improve processes
Fluent English
Valid driving licence

We’re looking for someone practical, hard-working, and positive. Hospitality is full of unexpected situations, so good energy, common sense, and the ability to find solutions are a big part of the role.

Some of your main responsibilities will include

Overseeing the daily operations of our 3 hostels
Supporting and coordinating hostel managers
Making sure operational standards and procedures are followed
Identifying problems and helping find practical solutions
Improving processes, systems, and day-to-day operations
Following up on maintenance issues and coordinating priorities
Coordinating suppliers, external technicians, and service providers
Supporting purchasing and stock organisation
Helping managers organise teams and daily priorities
Monitoring guest experience and identifying areas for improvement
Following up on ongoing operational issues until they are resolved
Helping implement new tools, systems, and ways of working
Working closely with the ownership team on new ideas and improvements

We’re not looking for someone who only wants to sit behind a desk. We’re looking for someone who enjoys being involved, understanding how things work, supporting people, and constantly looking for better ways to do things.

Interested? We’d love to hear from you!

Job Type: Full-time

Work Location: In person

Candidatura rápida

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