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Team Leader — Heim Café | Neptune Commune

Neptune Commune
Lisboa

Candidatura rápida

Detalhes da oferta

Integral/Full-time
A partir de 1 300 € por mês

Benefícios

Cartão/Ticket refeição
Descontos comerciais

Descrição completa da oferta

About Us

We're Neptune Commune, a hospitality group obsessed with the small details that guests don't always see but always feel. Our mission is to create a super warm and welcoming atmosphere where guests can enjoy beautiful, delicious food and leave feeling genuinely cared for.

Behind every smooth service is someone who owns the floor — making sure the team delivers, the bar runs right, and every guest leaves happy. That's the role of our Team Leader.

About the Role

As Team Leader you're the Service & Bar Leader at your location. You run the floor independently, keep the team sharp, and make sure every shift reflects the level of care Neptune is known for. This role suits someone who leads by example, stays calm under pressure, and genuinely cares about the details that shape a guest's experience.

What you will be doing?

Service & Guest Experience

Own the quality of service delivery — from greeting to goodbye
Train the team on Neptune service standards and ensure they follow them consistently
Handle guest complaints on the spot with care and good judgment
Monitor cleanliness and atmosphere in the dining area, bar, and bathrooms throughout every shift

Team Management

Create schedules for the service and bar team within labor cost guidelines
Train new staff on service standards, menu knowledge, POS, and Neptune values
Delegate tasks, position the team on the floor, and adapt in real time to keep service flowing
Identify underperformers early, give feedback, and escalate when needed
Find immediate replacements when someone calls in sick or doesn't show

Bar Operations & Inventory

Manage and conduct inventory counts
Verify deliveries, collect invoices
Ensure till closing is 100% correct and reconciled every shift

Menu Knowledge & Upselling

Make sure the service team knows the menu inside out — ingredients, allergens, pairings
Train the team on upselling techniques
Monitor upselling performance during shifts and coach the team to improve

Who You Are

You have experience leading a service or bar team in a hospitality setting
You can run a floor independently — solving problems before they need to be escalated
You're organised with numbers: inventory, POS accuracy, and cash handling come naturally to you
You train people with patience and hold them to high standards
You communicate with calm, confidence, and respect for the team around you

Why Choose Us

Fun team buildings and a supportive crew
50% discount across all Neptune spaces
A hospitality culture grounded in respect and professionalism
Clear systems that support strong operations
Real opportunities to grow within the group

Sound like you?

Send us a short message about your experience and why you'd like to lead service at one of our locations. No formal scripts needed — we'd rather hear your real voice.

Tipo de oferta: Integral/Full-time

Pagamento: De 1 300,00€ por mês

Benefícios:

Cartão/Ticket refeição
Descontos comerciais

Localização do trabalho: Presencial

Candidatura rápida

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