20 melhores vagas de manager para trofa, p13 (Contratando agora!)

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Service Desk Technician

Inetum -
Porto

Candidate-se agora

Detalhes da oferta

Há 9 dias

Descrição completa da oferta

Description du poste

We are looking for a Service Desk Technician to join a team focused on user support, ensuring efficient, structured, and solution-oriented incident resolution.

Key Responsibilities:

Provide remote technical support to End Users
Manage requests and incidents received via phone, email, and ITSM tools
Log, categorize, diagnose, and resolve support tickets
Escalate incidents to 2nd line teams when necessary
Ensure compliance with defined processes and SLAs
Document all interactions and resolutions in the ITSM tool

Profil

Previous experience in Service Desk or Helpdesk roles
Knowledge of operating systems:
- Windows 10 and 11
- Chrome OS (nice to have)
Experience with ITSM tools
Strong troubleshooting skills in a remote support environment
Excellent communication skills and user-oriented mindset
Proactive attitude and sense of ownership
Ability to work autonomously and solve problems effectively
Strong organizational and prioritization skills
Team player with a collaborative mindset

À propos d'Inetum

Inetum is a European leader in digital services. Inetum’s team of 28,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetum’s solutions aim at contributing to its clients’ performance and innovation as well as the common good.

Present in 19 countries with a dense network of sites, Inetum partners with major software publishers to meet the challenges of digital transformation with proximity and flexibility.

Driven by its ambition for growth and scale, Inetum generated sales of 2.5 billion euros in 2023.

Informations supplémentaires

Availability for on-call duty (1 to 2 times per month)
Initial training conducted on-site
Shift-based schedule between 7:00 AM and 11:00 PM (7 days a week)
Possibility of hybrid/remote work under specific service conditions

Country

Portugal

Location

Porto

Contract Type

Fixed-term contract

Candidate-se agora

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manager vagas para: trofa, p13

Service Desk Technician

Internship Programme 2027: Strategy & Operations Manager

MAINTENANCE MANAGER

Junior Product Manager (AI & Digital Products)

Customer Care Specialist (hiring for Portugal, Spain, and Italy markets)

Product Designer (Platform)

Operations Manager (Revenue)

International Site Manager

Quality Control Analyst (Temporary)

Travel Visa Manager (russian speaker)

Assistant Store Manager (m/f/x)

Central Digital Operations Manager - French Speaking

Customer Success Manager, Mid-Market (German Speaking)

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International Sales Executive

Assistant Spa Manager – Luxury Cruise Ships

Human Resources Specialist

Senior Supply Chain & Procurement Specialist

Procurement Manager (d/f/m)

Regulatory Compliance Manager (Wealth & Trading)

Quero receber o alerta de ofertas mais recentes para manager em trofa, p13

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