Job Description
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Accountant - Customer Deductions (f/m/x)
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Make individual mobility more enjoyable and sustainable by advancing technology and people – As one of the top 100 automotive suppliers worldwide, Webasto actively shapes the transformation of the industry through expertise and forward-thinking solutions. Our goal is to make mobility a full sensory experience, working toward more comfort, wind in your hair, the perfect temperature in any season, and driving with a clear conscience – for a safe and sustainable future. We bring joy to mobility – are you in?
You can look forward to these exciting tasks:
Monitor and review daily new customer claims through customer portals and internal systems.
Identify and classify the nature of deductions (e.g., quality issues, logistic errors, warranty concerns, pricing discrepancies).
Perform in-depth investigations using internal systems such as SAP QM11 to verify the status and validity of claims.
Collaborate cross-functionally with departments including Quality, Logistics, Sales, and Warranty to resolve unclear or complex deduction issues.
Coordinate with the Controlling/Finance team to support the creation and posting of credit notes for validated claims.
Ensure claims are accurately cleared in the customer account and properly documented for audit and reporting purposes.
Act as a liaison between the customer and internal teams to ensure clear communication and efficient resolution of disputes.
Continuously track and follow up on open cases to ensure timely closure and compliance with company standards and customer agreements.
This is what you bring to us:
Bachelor's degree in Business Administration, Finance, Supply Chain, or related field.
3+ years of experience in Deductions/Claims management, accounts receivable, or finance operations.
Familiarity with SAP (especially QM11) and customer portals is highly preferred.
Proficiency in MS Excel and other Microsoft Office tools.
Strong analytical and problem-solving skills.
Excellent communication and interpersonal abilities.
Detail-oriented with the ability to manage multiple claims simultaneously.
Applications from qualified individuals with disabilities are expressly welcome.
Your contact person:
Madalena Silva, People & Organization Lisboa, PT
Get to know us here and find out why we are passionate about attracting talent to Webasto.
We look forward to receiving your online application!
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Benefits
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Additional Benefits
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