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Customer Support Specialist

TABass
Porto

Candidatura rápida

Detalhes da oferta

Período Integral
1 050 € - 1 350 € por mês
Há 10 dias

Descrição completa da oferta

We are looking for a French-speaking Customer Support Representative for an exciting Car Rental Services project in Porto.

In this role, you will support customers for one of Europe’s leading car rental brands, assisting them throughout their rental journey — before, during, and after rental. You will help customers with reservations, inquiries, and post-rental concerns while ensuring a high level of professionalism and customer satisfaction.

Your responsibilities

Provide exceptional customer support via phone, email, and messaging channels
Assist customers with car rental reservations, products, and related services
Support customers before rental, during rental, and after rental, including inquiries related to invoices, damages, and rental agreements
Identify customer needs and recommend additional services when relevant
Deliver personalized and solution-oriented customer service while maintaining high customer satisfaction
Handle support in both French and English, depending on customer needs
Resolve customer concerns efficiently while maintaining professionalism and empathy
Collaborate with colleagues and internal teams to ensure an excellent customer journey

What we're looking for

Native or fluent French (C1-C2 level) with good English skills
1+ year of previous Contact Centre or Customer Service experience is preferred
Strong sales and customer service skills
Good digital and technical skills
Ability to identify business opportunities and suggest additional services to customers
Strong interpersonal and communication skills
Good conflict resolution and problem-solving abilities
Customer-oriented mindset with a proactive attitude

What we offer

Full-time on-site position in Porto with accomodation provided
Monday to Friday schedule with rotational shifts between 07:00 and 18:00
Weekends off — Saturday and Sunday
Paid training and structured onboarding
Opportunity to work on an exciting international car rental project
Dynamic and multicultural work environment
Career growth and long-term development opportunities

If you are fluent in French and comfortable working in English, enjoy solving customer problems and would like to develop your career in an international environment, we would love to hear from you.

Job Types: Full-time, Permanent

Pay: 1,050.00€ - 1,350.00€ per month

Ability to commute/relocate:

Porto, Distrito do Porto: Reliably commute or planning to relocate before starting work (Required)

Experience:

Customer Support/Service/Success: 1 year (Required)

Language:

French (Required)
English (Preferred)

Work Location: In person

Candidatura rápida

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