Who are we?
Quanteam, founding entity of RAINBOW PARTNERS, is a consulting firm specialized in Banking and Financial Services. With more than 1200 consultants across 10 countries, we combine business and IT expertise to support leading institutions in transformation projects.
Our core areas:
➡ Quantitative Finance
➡ Risk & Compliance
➡ Operations & Finance
➡ Transformation & Organization
➡ Information Systems
We are looking for a Application Support Engineer
CONTEXT
In this role, you will join an international production support environment and contribute to ensuring the stability, performance, availability, and reliability of critical business applications.
You will provide advanced application support, manage complex production incidents from identification through resolution, and act as a technical escalation point for other support teams.
The position involves close collaboration with development, infrastructure, product, and business teams. You will also contribute to continuous improvement initiatives related to monitoring, automation, problem management, application upgrades, and operational processes.
The role is particularly suited to professionals with strong experience supporting applications hosted in Windows environments, although knowledge of Linux systems is also required.
Applications are supported through a rotating schedule designed to provide coverage to a global user base. Depending on the rotation, shifts may begin as early as 6:00 AM or extend until 7:00 PM. Participation in an on-call rotation for critical applications is also required.
MAIN MISSION
To ensure the stability, performance, availability, and operational reliability of production applications by providing advanced technical support, managing complex incidents, improving monitoring and automation capabilities, and contributing to application-related projects.
MAIN RESPONSIBILITIES
- Provide advanced Level 2 and Level 3 support for business-critical production applications.
- Investigate, diagnose, and resolve complex application, infrastructure, middleware, and system-related incidents.
- Take ownership of high-priority incidents from initial detection through resolution and service restoration.
- Coordinate incident-resolution activities with development, infrastructure, product, business, and other support teams.
- Act as a technical escalation point for complex production issues.
- Perform root cause analysis and contribute to the implementation of permanent corrective and preventive actions.
- Monitor application health, performance, availability, scheduled processes, and production flows.
- Improve and maintain monitoring dashboards, alerts, and operational controls using tools such as Zabbix and Grafana.
- Identify recurring incidents and contribute to problem-management and continuous-improvement initiatives.
- Develop scripts and automation solutions using PowerShell, Bash, or Python to reduce manual activities and improve operational efficiency.
- Support and maintain applications hosted primarily in Windows environments, while also working with Linux-based systems.
- Manage and troubleshoot application servers and web technologies, including IIS, Apache, and HAProxy.
- Support middleware components and API integrations using Axway API Gateway.
- Monitor and troubleshoot scheduled jobs and batch-processing workflows using Control-M.
- Use ServiceNow and Jira to register, track, document, and manage incidents, problems, changes, and service requests.
- Participate in deployment, release, and change-management activities using Jenkins, Azure DevOps, XL Deploy, and XL Release.
- Contribute to cloud-based and hybrid environments using AWS, Microsoft Azure, and Google Cloud Platform.
- Support infrastructure and application automation initiatives using Terraform and OpenShift.
- Lead or contribute to small and medium-sized operational projects, including application upgrades, infrastructure changes, automation initiatives, new application rollouts, and feature deployments.
- Produce and maintain clear operational documentation, including runbooks, standard operating procedures, troubleshooting guides, and knowledge-base articles.
- Ensure effective communication and seamless handover of open incidents and operational topics between shifts.
- Mentor junior support engineers and promote knowledge sharing and operational best practices.
- Participate in a rotating on-call schedule to provide support for critical production applications.
PROFILE & SKILLS
- Degree in Computer Science, Information Systems, Software Engineering, IT Infrastructure, or a related field.
- At least 3 years of professional experience in Application Support, Production Support, IT Operations, Systems Administration, or a similar technical role.
- Mid-level, senior, and highly experienced profiles may be considered, depending on technical expertise and professional background.
- Strong experience supporting production applications in complex and business-critical environments.
- Solid professional experience working with Windows operating systems and Windows-based application environments.
- Good working knowledge of Linux systems.
- Experience handling complex incidents and coordinating resolution activities across multiple technical teams.
- Good understanding of incident, problem, change, and release-management processes.
- Ability to investigate issues across application, operating system, network, middleware, database, and infrastructure layers.
- Experience producing root cause analyses and implementing permanent corrective actions.
- Good knowledge of application monitoring, alerting, logging, and production-control practices.
- Experience working with scripting and automation technologies.
- Understanding of web servers, reverse proxies, middleware, APIs, schedulers, and deployment tools.
- Experience working with cloud or hybrid infrastructure environments is highly valued.
- Ability to manage small or medium-sized technical and operational projects.
- Strong analytical, troubleshooting, and problem-solving skills.
- Ability to remain calm, structured, and solution-oriented during critical production incidents.
- Autonomous, organised, and able to effectively manage priorities in a demanding operational environment.
- Strong sense of ownership and accountability.
- Clear and effective communication skills.
- Collaborative mindset and ability to work with international and multidisciplinary teams.
- Willingness to participate in rotating shifts and on-call support.
- Good command of English, with a minimum recommended level of B2.
TECHNICAL SKILLS
- Windows
- Linux
- IIS
- Apache
- HAProxy
- PowerShell
- Bash
- Python
- Terraform
- Zabbix
- Grafana
- Axway API Gateway
- API integrations
- Control-M
- ServiceNow
- Jira
- Confluence
- Jenkins
- Azure DevOps
- XL Deploy
- XL Release
- Bitbucket
- CI/CD
- Microsoft Azure
- AWS
- Google Cloud Platform
- OpenShift
WHAT WE OFFER
- Gross annual salary aligned with your experience and seniority.
- Permanent contract (CTI).
- Meal allowance.
- Health Insurance.
- Extra holiday: Christmas Eve or New Year's Eve.
- Access to Quanteam Academy for continuous learning and certifications.
- Elevate Program to support professional development and career growth.
- Career progression plan.
- Ongoing follow-up and technical support provided by a Consultant Expert.
Pagamento: 24 500,00€ - 50 000,00€ por ano
Localização do trabalho: Trabalho remoto híbrido em Porto
