We are looking for a French-speaking Customer Support Representative for an exciting Car Rental Services project in Porto.
In this role, you will support customers for one of Europe’s leading car rental brands, assisting them throughout their rental journey — before, during, and after rental. You will help customers with reservations, inquiries, and post-rental concerns while ensuring a high level of professionalism and customer satisfaction.
Your responsibilities
- Provide exceptional customer support via phone, email, and messaging channels
- Assist customers with car rental reservations, products, and related services
- Support customers before rental, during rental, and after rental, including inquiries related to invoices, damages, and rental agreements
- Identify customer needs and recommend additional services when relevant
- Deliver personalized and solution-oriented customer service while maintaining high customer satisfaction
- Handle support in both French and English, depending on customer needs
- Resolve customer concerns efficiently while maintaining professionalism and empathy
- Collaborate with colleagues and internal teams to ensure an excellent customer journey
What we're looking for
- Native or fluent French (C1-C2 level) with good English skills
- 1+ year of previous Contact Centre or Customer Service experience is preferred
- Strong sales and customer service skills
- Good digital and technical skills
- Ability to identify business opportunities and suggest additional services to customers
- Strong interpersonal and communication skills
- Good conflict resolution and problem-solving abilities
- Customer-oriented mindset with a proactive attitude
What we offer
- Full-time on-site position in Porto with accomodation provided
- Monday to Friday schedule with rotational shifts between 07:00 and 18:00
- Weekends off — Saturday and Sunday
- Paid training and structured onboarding
- Opportunity to work on an exciting international car rental project
- Dynamic and multicultural work environment
- Career growth and long-term development opportunities
If you are fluent in French and comfortable working in English, enjoy solving customer problems and would like to develop your career in an international environment, we would love to hear from you.
Job Types: Full-time, Permanent
Pay: 1,050.00€ - 1,350.00€ per month
Ability to commute/relocate:
- Porto, Distrito do Porto: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer Support/Service/Success: 1 year (Required)
Language:
- French (Required)
- English (Preferred)
Work Location: In person
