20 melhores vagas de service technician para portugal (Contratando agora!)

Inetum is a European leader in digital services. Inetum’s team of 28,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetum’s solutions aim at contributing to its clients’ performance and innovation as well as the common good.

Present in 19 countries with a dense network of sites, Inetum partners with major software publishers to meet the challenges of digital transformation with proximity and flexibility.

Driven by its ambition for growth and scale, Inetum generated sales of 2.5 billion euros in 2023.

Descrição do emprego

We are looking for a Service Desk Technician to join a team focused on user support, ensuring efficient, structured, and solution-oriented incident resolution.

Key Responsibilities:

Provide remote technical support to End Users
Manage requests and incidents received via phone, email, and ITSM tools
Log, categorize, diagnose, and resolve support tickets
Escalate incidents to 2nd line teams when necessary
Ensure compliance with defined processes and SLAs
Document all interactions and resolutions in the ITSM tool

Qualificações

Previous experience in Service Desk or Helpdesk roles
Knowledge of operating systems:
- Windows 10 and 11
- Chrome OS (nice to have)
Experience with ITSM tools
Strong troubleshooting skills in a remote support environment
Excellent communication skills and user-oriented mindset
Proactive attitude and sense of ownership
Ability to work autonomously and solve problems effectively
Strong organizational and prioritization skills
Team player with a collaborative mindset

Informação adicional

Availability for on-call duty (1 to 2 times per month)
Initial training conducted on-site
Shift-based schedule between 7:00 AM and 11:00 PM (7 days a week)
Possibility of hybrid/remote work under specific service conditions

Candidatura rápida

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