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Customer Care Specialist (hiring for Portugal, Spain, and Italy markets)

Barkyn -
4200 Porto

Candidate-se agora

Detalhes da oferta

Período Integral

Descrição completa da oferta

About Barkyn

Barkyn is on a mission to reinvent the pet space in Europe. From personalized health plans to tailored nutrition and vet support, we’re building a brand that’s redefining how dogs (and soon more) live healthier, longer lives. Backed by top-tier investors and loved by tens of thousands of customers, we’re scaling fast and thinking bigger than ever.

Your Role

We’re looking to strengthen our Customer Care team, with the mission of supporting our customers and building close, long-term relationships with them.

Customer Care plays a key role throughout the customer journey at Barkyn: solving delivery issues, supporting nutritional transitions, recommending the right products and plans, collecting feedback, and acting as a close monitor of the overall customer experience through the customer’s eyes.

We’re looking for a communicative and empathetic person who genuinely loves dogs. You don’t need to be an expert in dog nutrition today — we’ll teach you everything. What matters most is a genuine interest in dog health and wellbeing, a strong sense of ownership, and the desire to help customers in a thoughtful and proactive way.

What You’ll Do

Communicate with customers daily via phone, email, chat, and social media
Present our offer to potential customers considering meals for their dogs
Manage customer accounts and support changes to orders and plans
Make independent decisions to solve customer issues efficiently
Proactively suggest ideas to strengthen customer relationships and improve the experience
Learn about dog health and nutrition to become a specialist in the field

What We’re Looking For

Mandatory

1–3 years of experience in Customer Support within a consumer brand (subscription or e-commerce experience is preferred)
Native-level written and spoken proficiency in Portuguese (Portugal), Spanish (Spain), or Italian
Fluent in English
Genuine love for dogs and curiosity about dog-related topics
Comfortable working with CX systems and support tools
Strong problem-solving mindset, organized, and empathetic

Nice to Have

Experience in DTC food, pet, or health categories
Native-level proficiency in more than one of the referenced languages
Has a dog

Benefits

Healthcare
Hybrid work model (office in Oporto, Portugal)
Learning & development budget
Discount on Barkyn plans
Birthday day off
Dog-friendly office

Candidate-se agora

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