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Quality & After Sales Specialist

Superior Wellness Portugal
Vila Nova de Gaia

Candidatura rápida

Detalhes da oferta

Integral/Full-time

Descrição completa da oferta

About Superior Wellness

Superior Wellness is the world’s fastest-growing manufacturer and distributor of premium hot tubs, swim spas, Chill Tubs, saunas, and wellness products. We’re known for our focus on innovation, quality, and a customer-first approach.

As an international business importing from multiple countries, we offer a global range of high-quality products to both trade and retail customers. Our focus is simple, improving health and wellbeing through great products and service.

We’re passionate about helping our partners and our people grow, and we’re on a journey to become the world market leader in hot tubs and swim spas, recognised for our focus on wellness and delivering a best-in-class customer experience.

Job Summary

We are looking for an a Quality & Customer Experience Specialist to join its Quality, Environment, Health and Safety department. The role is the main point of contact for customers regarding complaints and support requests, ensuring each case is rigorously tracked through to resolution, working closely with the technical assistance network and the relevant internal teams.

Responsibilities:

The Quality & Customer Experience Specialist is accountable for:

Providing an accurate, rigorous point of contact for customer complaints and support requests.
Coordinating warranty processes through to resolution, including replacement part dispatch.
Maintaining clear and timely communication with customers in Portuguese and English.
Reporting complaint and customer satisfaction indicators to the Quality department.
Identifying recurring trends and root causes, contributing to continuous improvement.
Working collaboratively with the technical assistance network, Quality and Production teams.

The ideal candidate should have:

Junior-level professional experience, up to 5 years, preferably in customer support, after-sales, or quality department roles.
Fluent in Portuguese and English, with strong written and verbal communication skills.
Strong customer orientation, with the ability to manage cases and priorities effectively.
Organised, rigorous and autonomous in managing the complaint process, from logging through to resolution.
Good ability to liaise across different internal areas (Quality, Production, Technical Assistance).

Core Values – Candidates must match our company team values:

Discipline – We get things done efficiently and effectively
Responsibility – We own the problems and solve them
Consistency – We are better today than yesterday
Trust – Delivering exceptional service beyond expectations
Integrity – We do what we say we will
Team – We work together, respect each other, be honest and protect the team

Why Join Us?

Be part of a fast-growing and ambitious business
Opportunity to make a real impact in a developing factory environment
Work in a collaborative, hands-on culture focused on continuous improvement
Long-term development opportunities as the business grows

What We Offer

Opportunity to join a young and growing team;
Long-term career opportunity;
Career development and progression;
Competitive salary, commensurate with experience and demonstrated skills.

Join the Superior Wellness team in Portugal!

Localização do trabalho: Presencial

Candidatura rápida

Refine sua pesquisa

factory worker vagas para: porto, p13

Quality & After Sales Specialist

QA Analyst

Environment, Health & Safety Specialist

Senior Product Manager

Sr Specialist GPS POM

Sr Specialist Global Product Supply Buy (Maternity Cover)

MES/Historian Support Engineer

Robotics Service Sales Specialist

Power System Engineer – Dynamics (m/f/d)

HR Coordinator

Azure DevOps Engineer (m/f/d)

Specialist GPS POM (Maternity Cover)

Planning and Scheduling Product Manager

Purchasing Manager

Cloud/ DevOps Engineering Lead

Senior Full-Stack Data Engineer (Fashion)

HR Systems Solution Architect

Business Development & Sales Manager

Data Engineering Lead

AI Software Engineer

Quero receber o alerta de ofertas mais recentes para factory worker em porto, p13

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