15 melhores vagas de special agent para lisboa, p11 (Contratando agora!)

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OpenVPN —Lisboa
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Wire IT —Lisboa
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special agent jobs near lisboa, p11

Lifecycle Management Agent - Portuguese

Cognizant -
Lisboa

Candidate-se agora

Detalhes da oferta

Período Integral

Descrição completa da oferta

Lifecycle Management Agent
We are looking for a fast-paced, dynamic, results-driven Customer Support Agent to join our Small and Medium Business (SMB) team. In this role, you will be the primary point of contact for our merchants, ensuring they derive maximum value from our platform. You will balance proactive relationship management with data-driven strategy to drive retention, resolve complex issues, and identify growth opportunities. Role Details
100% Remote role (from Portugal) with fixed schedule Monday - Friday, 09:00-18:00 Key Responsibilities
Revenue Growth & Upselling: Proactively identify opportunities over the outbound calls to introduce add-ons and features to merchants, maximizing revenue per account through strategic upselling.
Escalated Support Management: Act as the final point of resolution for complex merchant issues managed via Beehive that exceed the scope of standard Customer Support.
Performance & Productivity: Maintain high efficiency by adhering to agreed Average Handle Time (AHT) targets. You will be expected to manage opportunity volumes effectively (e.g., managing ~45 opportunities per day based on a 10-minute AHT).
Cross-Market Collaboration: Demonstrate flexibility by providing support to other global markets during periods of lower local workload. This ensures optimal resource utilization and helps maintain high service standards across the entire organization.
Market Agility: Support the broader team with ad-hoc activities and special projects as requested by the market to meet evolving business demands.

Requirements
Strong verbal communication skills in English and Portuguese
Previous experience in outbound calling, customer service, or sales support is preferred.
Ability to handle a high volume of calls while maintaining professionalism.
A high level of agility to thrive in a fast-paced environment and quickly pivot when processes or merchant needs change.
Good problem‑solving skills and customer‑focused mindset.
Ability to work with CRM tools and follow structured workflows.
Nice to Have
Familiarity with performance metrics such as CRM tools (Salesforce/HubSpot), reporting platforms (Looker), and communication stacks (Slack, Outreach, WhatsApp, Beehive).

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special agent vagas para: lisboa, p11

Lifecycle Management Agent - Portuguese

Senior Accounts Receivable Agent - French Speaker (m/f/d)

Portuguese-speaking Customer Service Agent for JTI in

Agent-Spa Desk

Front Desk Receptionist/Guest Experience Agent

Financial Crime Quality Agent

Reservations Agent

Danish-speaking Customer Support Agent for Booking.com Team in Greece

AI Research Engineer (Agentic Post-training) - 100% Remote Worldwide

Senior CRM Manager (m/f/d)

Senior Project Manager (Technical Project Manager/ Technical Manager)

Lead AI Platform Engineer

Senior DevOps Engineer

Arquiteto / Senior Developer

Senior Software Engineer | Billing

Quero receber o alerta de ofertas mais recentes para special agent em lisboa, p11

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