20 melhores vagas de customer experience manager para distrito de lisboa (Contratando agora!)

Guides Manager Lisbon
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Customer Service Business Improvement Manager
Airbus Portugal SA —Lisboa
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VSURE Corporate Services Portugal, Unipessoal Lda —Lisboa
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customer experience manager jobs near distrito de lisboa

Guides Manager Lisbon

Crown Tours -
Lisboa

Candidatura rápida

Detalhes da oferta

Período Integral

Descrição completa da oferta

Job Description

Crown Tours is looking for an organized and detail-oriented Guides Manager to oversee our team of tour guides, manage schedules, assign daily tours, and maintain accurate operational data. This role is also key in ensuring that every tour delivers a high-quality customer experience.

The ideal candidate is highly structured, comfortable working with data, and proactive in assessing and improving the quality of our tours.

Key Responsibilities

Guides Management & Scheduling

Manage and coordinate the team of tour guides
Plan and manage daily and weekly schedules for guides
Assign guides to tours based on availability and operational needs
Update and maintain data related to tours, schedules, and activities
Identify and resolve scheduling conflicts quickly and efficiently

Customer Experience & Quality Control

Monitor and assess the quality of tours to ensure high standards are consistently met
Collect and analyze customer feedback and reviews
Identify areas for improvement in tour delivery and content
Provide structured feedback and coaching to guides to enhance performance
Ensure tours are engaging, accurate, and aligned with company standards

Communication & Coordination

Communicate clearly with guides regarding assignments, updates, and expectations
Act as the main point of contact between guides and management
Support continuous improvement of internal processes and service quality

Requirements

Strong organizational skills and high attention to detail
Good level of English (written and spoken)
Strong communication and problem-solving skills
Customer-focused mindset with an eye for quality
Experience in tourism, administrative, scheduling, or coordination roles is a plus

What We Offer

Dynamic and international work environment
Training and onboarding support
Opportunities for growth within the company

Job Type: Full-time

Work Location: In person

Candidatura rápida

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customer experience manager vagas para: distrito de lisboa

Guides Manager Lisbon

New Business & Account Manager

Technical Customer Success Manager

Customer Support Specialist - Lisbon, Portugal

Executive & Personal Assistant to Tech Executive

Event Invitation Coordinator Specialist

Key Account Manager

Global Operations Manager, EMEA

Customer Care Specialist - Languages

Sales Development Representative

Customer Service Business Improvement Manager

Strategic Account Manager - Customer Success

Agency Relationship Manager

Customer Support Team Lead (m/f/d)

Strategic Key Account Manager

Customer Strategy Consultant

Network Client Account Manager

Procurement Sourcing Manager

Office Coordinator

Customer Support Associate

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