Job Description
Crown Tours is looking for an organized and detail-oriented Guides Manager to oversee our team of tour guides, manage schedules, assign daily tours, and maintain accurate operational data. This role is also key in ensuring that every tour delivers a high-quality customer experience.
The ideal candidate is highly structured, comfortable working with data, and proactive in assessing and improving the quality of our tours.
Key Responsibilities
Guides Management & Scheduling
- Manage and coordinate the team of tour guides
- Plan and manage daily and weekly schedules for guides
- Assign guides to tours based on availability and operational needs
- Update and maintain data related to tours, schedules, and activities
- Identify and resolve scheduling conflicts quickly and efficiently
Customer Experience & Quality Control
- Monitor and assess the quality of tours to ensure high standards are consistently met
- Collect and analyze customer feedback and reviews
- Identify areas for improvement in tour delivery and content
- Provide structured feedback and coaching to guides to enhance performance
- Ensure tours are engaging, accurate, and aligned with company standards
Communication & Coordination
- Communicate clearly with guides regarding assignments, updates, and expectations
- Act as the main point of contact between guides and management
- Support continuous improvement of internal processes and service quality
Requirements
- Strong organizational skills and high attention to detail
- Good level of English (written and spoken)
- Strong communication and problem-solving skills
- Customer-focused mindset with an eye for quality
- Experience in tourism, administrative, scheduling, or coordination roles is a plus
What We Offer
- Dynamic and international work environment
- Training and onboarding support
- Opportunities for growth within the company
Job Type: Full-time
Work Location: In person
