Portuguese company hires for hybrid position
Location: Moscavide, Lisbon
- ️ Only candidates already based in Portugal will be considered
Work Model: Hybrid (2 days/week on-site)
️ Language Requirements: English (Fluent), Portuguese (Native)
Seniority: Mid-Level (3+ years)
Rate €2500 - 2800 RV
- ️ Instructions: Please send your CV in English and make sure to include all skills and experience that match the requirements of the opportunity. This will significantly increase your chances of success
This is an Application Support position.
Although experience with Java and/or C# is highly valued, this is NOT a software development role. The successful candidate will primarily work with application support, incident management, business users, and production environments rather than developing new features or applications.
If you are looking for a hands-on Software Developer position, this opportunity may not match your career goals.
Please send your CV in English, ensuring it clearly highlights the experience and skills relevant to this role.
We are looking for an Application Support Specialist to join a highly collaborative team responsible for supporting business-critical financial applications.
This role is ideal for professionals who enjoy solving complex technical issues, working closely with business stakeholders, ensuring production stability, and acting as the bridge between technology and business operations.
You will play a key role in maintaining application availability, resolving incidents, coordinating with infrastructure teams, and continuously improving operational efficiency.
You will probably enjoy this role if you:
✔ Like troubleshooting production issues more than developing new software.
✔ Enjoy working directly with business users and helping them solve real operational problems.
✔ Feel comfortable managing incidents, priorities, and SLAs in mission-critical environments.
✔ Prefer understanding how applications work in production instead of building new functionalities.
✔ Enjoy collaborating with infrastructure, networking, cloud, and operations teams.
Before applying, ask yourself:
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Do I enjoy Application Support and Incident Management more than Software Development?
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Am I comfortable interacting daily with business users and multiple stakeholders?
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Have I worked with production environments, troubleshooting incidents and ensuring SLA compliance?
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Can I investigate technical issues using my Java or C# knowledge without being responsible for software development?
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Do I enjoy working in a fast-paced environment where communication, prioritization, and problem-solving are as important as technical skills?
If you answered "Yes" to most of these questions, this opportunity could be an excellent fit.
As part of the Application Support team, you will:
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Provide functional and technical support for critical business applications (eFrame & Aggregator).
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Support business users by responding to requests, incidents, and operational questions.
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Manage and follow up support requests from analysis through resolution.
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Ensure incidents and service requests are resolved within agreed SLAs.
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Coordinate communication with business stakeholders during incidents and service disruptions.
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Troubleshoot application and infrastructure-related issues alongside infrastructure and network teams.
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Perform application installations and parameterization across UAT, Pre-Production, and Production environments.
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Analyze business requirements and support application changes.
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Perform impact analysis for change requests and coordinate implementations.
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Automate deployment and configuration activities whenever possible.
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Participate in Disaster Recovery tests, backup/restore activities, and certificate renewals.
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Develop and execute test plans to validate application changes.
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Ensure compliance with security standards, internal controls, and data privacy requirements.
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Contribute to capacity planning and FinOps optimization initiatives.
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Provide occasional support during critical periods, including limited weekend coverage when required.
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Minimum 3 years of experience in Application Support, Production Support, Technical Support, or similar roles.
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Knowledge of Java and/or C# (used for application understanding and troubleshooting, not software development).
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Experience supporting business-critical applications.
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Experience managing incidents and support requests within SLA.
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Strong analytical and troubleshooting skills.
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Experience communicating with business users and multiple stakeholders.
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Knowledge of Microsoft Azure or other Cloud platforms.
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Experience with Shell Scripting.
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Knowledge of SQL Server and/or MongoDB.
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Understanding of application security best practices.
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Experience with software installation and configuration.
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Bachelor's Degree in Computer Science, Information Technology, or a related field.
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Experience with CI/CD pipelines and automation tools.
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Experience with eFrame and/or CleverSoft.
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Financial services or banking industry experience.
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Knowledge of FinOps practices.
We're looking for someone who is:
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Passionate about Application Support rather than software development.
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Calm and methodical when dealing with production incidents.
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Customer-oriented and comfortable working with business users.
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Strong at communication and stakeholder management.
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Highly organized and able to manage multiple priorities simultaneously.
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Curious, analytical, and proactive in identifying improvements.
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Comfortable working in hybrid technical/business environments.
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Work on mission-critical enterprise applications.
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Exposure to Azure Cloud technologies and modern infrastructure.
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Opportunity to work in a collaborative international environment.
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Strong focus on operational excellence, automation, and continuous improvement.
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Excellent opportunity to develop expertise in business-critical application support.
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Balance between technical problem-solving and business interaction.
Application Support, Production Support, Business Support, Incident Management, SLA, Java, C#, Azure, Cloud, Shell Scripting, SQL Server, MongoDB, Infrastructure, Troubleshooting, Stakeholder Management, Business Users, eFrame, CleverSoft, FinOps, Lisbon, Hybrid.
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