Portuguese company hires for hybrid position
Location: Porto, Portugal
- ️ Only candidates already based in Portugal will be considered
Work Model: Hybrid
️ Language Requirements: English – Fluent (Mandatory), French – Valued
Seniority: Senior (6+ years)
Rate Between €2800 - 3500 CTI
- ️ Instructions: Please send your CV in English and make sure to include all skills and experience that match the requirements of the opportunity. This will significantly increase your chances of success
We are looking for an experienced PPM Team Lead to join a growing international organization and play a key role in strengthening Project Portfolio Management (PPM) support, governance, and operational excellence.
This position combines technical expertise, team leadership, and service management responsibilities, making it an excellent opportunity for professionals who enjoy working at the intersection of business applications, support operations, and continuous improvement.
You will act as the technical reference for Planview Changepoint while leading and mentoring a Porto-based support team, helping drive service maturity, operational efficiency, and platform evolution.
As a Senior Solution Analyst / N2 Team Lead, you will combine two strategic responsibilities:
Technical Leadership (N3)
Act as the main technical expert for the organization's PPM ecosystem, with a focus on Planview Changepoint.
Operational Leadership (N2 Team Lead)
Lead and support the Porto-based N2 team, ensuring service quality, SLA compliance, process optimization, and continuous development of team capabilities.
This role is ideal for someone who enjoys both hands-on technical problem solving and people leadership.
Technical Expertise & Platform Management
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Act as the N3 technical reference for Planview Changepoint.
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Manage platform administration, configuration, and integrations.
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Coordinate activities with software vendors and external partners.
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Resolve complex technical incidents and recurring issues.
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Contribute to the evolution of the PPM roadmap.
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Support platform optimization and continuous improvement initiatives.
Team Leadership & Service Management
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Coordinate, mentor, and support the N2 support team.
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Structure incident, request, and problem management processes.
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Monitor SLAs, KPIs, and overall service quality.
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Promote best practices and knowledge sharing across the team.
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Drive operational maturity and process improvements.
Governance & Collaboration
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Collaborate closely with ServiceNow teams and other internal stakeholders.
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Maintain technical documentation, knowledge bases, and reporting dashboards.
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Ensure compliance with:
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Security standards
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Service continuity requirements
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GDPR regulations
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Support audit, governance, and operational excellence initiatives.
Mandatory
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Minimum 5 years of experience working with PPM solutions, preferably Planview Changepoint.
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Strong experience in SaaS platforms and application administration.
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Fluent English communication skills.
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Experience with:
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REST APIs
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SOAP APIs
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SQL
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Python and/or PowerShell
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Experience with:
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ServiceNow (N1/N2 environments)
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Azure DevOps
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Good understanding of ITIL processes and service management practices.
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Experience with:
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Power BI
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Advanced Excel
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Strong leadership, coaching, and mentoring capabilities.
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Previous experience leading support teams.
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Knowledge of project portfolio management processes.
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French language skills.
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Experience working in international and multicultural environments.
We are looking for a professional who combines strong technical expertise with leadership and service management skills.
The ideal candidate is comfortable acting as a technical reference while simultaneously supporting team growth, improving operational processes, and ensuring service excellence.
This position is particularly suitable for professionals coming from roles such as:
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PPM Team Lead
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Planview Consultant
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Planview Administrator
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Senior Solution Analyst
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Application Support Lead
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IT Service Lead
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Business Applications Lead
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Service Delivery Lead
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Technical Support Manager
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Application Manager
✅ Meal Allowance
✅ Health Insurance
✅ Transportation Allowance
✅ Additional Vacation Days
✅ Professional Development Programs
✅ Career Growth Opportunities
✅ International Environment
✅ Exposure to Strategic Business Applications
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Do I have at least 5 years of experience working with PPM solutions, preferably Planview Changepoint?
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Have I acted as a technical reference for application administration, integrations, or complex support environments?
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Do I have experience leading, mentoring, or coordinating support teams and service operations?
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Am I comfortable working with ServiceNow, Azure DevOps, APIs, SQL, and automation tools such as Python or PowerShell?
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Does my CV clearly demonstrate platform management, support governance, SLA ownership, and team leadership experience?
To maximize your chances of success, ensure your CV clearly highlights:
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Planview Changepoint experience
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PPM platform administration
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SaaS application management
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Incident and service request management
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Team leadership and mentoring
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SLA and KPI ownership
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ServiceNow and Azure DevOps experience
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API integrations
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SQL, Python, and PowerShell usage
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ITIL processes
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Power BI reporting
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International project exposure
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Governance, compliance, and service improvement initiatives
Planview, Planview Changepoint, Changepoint, PPM, Project Portfolio Management, PPM Solutions, Senior Solution Analyst, Application Support, Application Support Lead, N2 Support, N3 Support, Team Lead, Service Delivery, Service Management, SaaS Administration, Application Administration, ServiceNow, Azure DevOps, REST API, SOAP API, API Integration, SQL, Python, PowerShell, ITIL, Incident Management, Problem Management, Request Management, SLA Management, KPI Management, Support Governance, Technical Leadership, Team Leadership, Coaching, Mentoring, Power BI, Advanced Excel, Knowledge Management, Documentation, GDPR, Service Continuity, Operational Excellence, Business Applications, International Environment, English Fluent, French, Porto, Portugal.
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