Join our team at AMGEN Capability Center Portugal, consistently recognized among the top companies in the Best Workplaces™ ranking by Great Place to Work® in Portugal. In 2026, we were once again distinguished as one of the top Best Workplaces in the country (category 201–500 employees), reinforcing our commitment to an exceptional employee experience and workplace culture.
We are a team of over 500 talented individuals, spanning more than 30 functions and areas of expertise, and representing over 40 nationalities. Together, we bring diverse perspectives and professional backgrounds to help shape the future of healthcare through innovation and technology.
This is your opportunity to explore a world of possibilities across areas such as Data & Analytics, Digital, Technology & Innovation, Cybersecurity, R&D Operations, Global Distribution, Finance, Regulatory Affairs, General & Administrative, Human Resources, and many more.
Located in the heart of Lisbon, our AMGEN office fosters a culture of innovation, excellence, and purpose. Come thrive with us at AMGEN, supporting our mission To Serve Patients.
What we do at AMGEN matters in people’s lives.
Senior Associate Scrum Master
LIVE
WHAT YOU WILL DO
Role Description:
Amgen Capability Centre Portugal is a key contributor to the company’s global digital transformation initiatives, delivering secure, compliant, and user-friendly digital solutions. As part of the Global Medical Client Facing Technology team, you will play a key role in supporting Agile delivery across digital platforms that support commercial, medical, and patient-focused capabilities.
In this role, you will serve as a Scrum Master for one or more Agile teams. You will facilitate sprint ceremonies, support backlog refinement, track delivery progress, help remove impediments, and enable the team to improve Agile ways of working.
A key part of this role is to review Agile delivery metrics on a regular basis, including sprint velocity, burndown, capacity, due-date adherence, risks, dependencies, and overall team progress. The Scrum Master will share meaningful insights with the team, highlight areas for improvement, and prepare periodic status reports for leadership.
You will work closely with Product Owners, Business Analysts, architects, developers, business stakeholders, QA teams, and cross-functional teams in locations across the Globe, such as India, USA and UK, to support high-quality Salesforce and digital platform delivery aligned with Amgen’s mission to serve patients. Prior Salesforce exposure is preferred, as it will help the Scrum Master coordinate more effectively with development and QA teams and support Salesforce testing-related discussions when needed.
Roles & Responsibilities:
Act as Scrum Master for one or more Agile delivery teams and help the teams follow Scrum, SAFe, and Agile best practices.
Facilitate Agile ceremonies, including Sprint Planning, Daily Stand-ups, Backlog Refinement / Functional Grooming, Sprint Reviews, Sprint Demos, and Retrospectives.
Partner with Product Owners and Business Analysts to support backlog readiness, user story clarity, prioritization, acceptance criteria review, and business alignment.
Identify, track, remove, and escalate impediments, risks, and dependencies that may impact sprint delivery, due dates, or team commitments.
Coordinate with cross-functional teams, platform teams, business stakeholders, QA teams, and dependent delivery groups to resolve blockers and clear dependencies in a timely manner.
Analyse Agile delivery metrics such as sprint velocity, burndown, capacity, due-date adherence, risks, dependencies, and spillovers on a regular basis.
Share actionable insights with Agile teams to improve planning accuracy, sprint execution, backlog readiness, and delivery predictability.
Prepare periodic sprint status and metrics reports for leadership, highlighting progress, risks, blockers, dependencies, delivery trends, and key actions.
Help teams keep Jira, Confluence, Jira Align, or similar Agile tools accurate and up to date for sprint tracking, reporting, and dependency management.
Support collaboration between Product Owners, Business Analysts, development teams, and QA teams by helping clarify sprint scope, testing timelines, dependencies, and readiness for demos or releases.
Support ART-level coordination where applicable, including PI Planning preparation, dependency tracking, team-level inputs, and alignment with broader program objectives.
Contribute to improving Agile practices within the Global Medical Technology team and promote a culture of accountability, collaboration, transparency, and continuous learning.
WIN
WHAT WE EXPECT OF YOU
Basic Qualifications:
Master’s degree and 3+ years of Computer Science, Business, Engineering, IT or related field experience OR
Bachelor’s degree and 4+ years of Computer Science, Business, Engineering, IT or related field experience
Preferred Qualifications:
BS/MS in Computer Science, Information Technology, Business, Engineering, Life Sciences, or a related field.
4-5+ years of experience supporting Agile software delivery teams in enterprise technology environments.
Experience facilitating sprint ceremonies, backlog refinement, sprint demos, retrospectives, and cross-functional delivery discussions.
Experience preparing Agile delivery metrics, sprint status reports, and leadership updates using sprint velocity, burndown, capacity, risks, and dependency data.
Experience working in Agile/Scrum teams within healthcare, pharmaceutical, or regulated enterprise environments.
Experience supporting (E.g. Salesforce) enterprise platform delivery teams, including release planning, dependency management, and cross-functional coordination.
Ability or willingness to support testing-related coordination when needed, including functional scenario review, UAT/demo readiness, and validation against user stories and acceptance criteria.
Experience supporting ART-level ways of working, including PI Planning, Scrum of Scrums, dependency discussions, release planning forums, ART ceremonies, and coordination across multiple Agile teams.
Understanding of SAFe practices, Agile delivery metrics, and scaled coordination models.
Experience working with global teams across multiple time zones and in matrixed organizations.
Must-Have Skills:
Strong understanding of Scrum, SAFe, and Agile delivery practices.
Practical understanding of sprint execution, backlog refinement, impediment management, dependency tracking, and continuous improvement.
Hands-on experience facilitating Agile ceremonies and helping teams stay aligned to sprint goals and delivery commitments.
Ability to analyse Agile delivery metrics such as velocity, burndown, capacity, due dates, blockers, dependencies, and spillovers.
Ability to prepare clear sprint status reports and communicate delivery progress, risks, blockers, and improvement areas to teams, stakeholders, and leadership.
Experience using Agile project management tools such as Jira, Confluence, and Jira Align for sprint tracking, reporting, and dependency management.
Strong communication and stakeholder management skills to work effectively with Product Owners, Business Analysts, technical teams, QA teams, business partners, and leadership stakeholders.
Good problem-solving skills with the ability to use sprint data and team feedback to support delivery improvement.
Good-to-Have Skills:
Workshop facilitation, training, or Agile coaching experience.
Experience working with Salesforce development lifecycles, releases, platform constraints, and integrated delivery environments.
Good to have Salesforce knowledge or prior exposure to Salesforce delivery, especially experience with Salesforce Lightning Web Runtime (LWR), Salesforce application behavior, release cycles, and platform constraints.
Ability to understand Salesforce functional flows and support test planning, UAT coordination, demo preparation, and validation discussions when required.
Ability to coach and influence teams without direct authority in a matrixed, global organization.
Experience creating dashboards or reports in Jira, Jira Align, Confluence, or similar Agile delivery tools.
Professional Certifications:
Certified SAFe Scrum Master or similar certification (required)
Certified ScrumMaster (CSM), Professional Scrum Master (PSM), or similar Scrum certification (good to have).
Certified SAFe RTE, SAFe STE, or similar scaled Agile certification (optional).
Soft Skills:
Excellent people, facilitation, and project coordination skills.
Ability to work remotely and collaboratively with cross-functional teams and stakeholders in a Global organisation
Ability to manage multiple priorities successfully in a fast-paced environment.
Strong analytical mindset with the ability to review delivery metrics and turn them into clear action items.
Clear and concise communication skills, with the ability to provide effective updates to teams and leadership.
Team oriented with a strong focus on achieving team goals and business outcomes.
Proactive, self-motivated, and adaptable in a dynamic global environment.
High level of accountability, ownership, and commitment to continuous improvement.
THRIVE
WHAT YOU CAN EXPECT OF US
Vast opportunities to learn, develop, and move up and across our global organization.
Diverse and inclusive community of belonging, where colleagues are empowered to bring ideas to the table, take risks, and act.
Generous AMGEN Total Rewards Plan comprising healthcare, finance, wealth, and career benefits.
Flexible work arrangements.
Objects in your future are closer than they appear. Join us.
CAREERS.AMGEN.COM
EQUAL OPPORTUNITY STATEMENT
AMGEN is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
We will ensure that individuals with disabilities are provided a reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.
