Technical Customer Support Specialist – Dutch & English (Lisbon)
Location: Lisbon, Portugal (On-site)
Position Type: Full-time
Schedule: Rotational shifts (No night shifts)
Are you tech-savvy, fluent in Dutch and English, and passionate about delivering exceptional user experiences? We are looking for a Technical Customer Support Specialist to join our dynamic team in Lisbon. In this role, you will be the go-to expert for users navigating search engine features and technical tools, helping them resolve queries and maximize their experience.
If you thrive in a fast-paced environment, love problem-solving, and welcome continuous learning and feedback, this is the perfect opportunity to grow your career with an industry leader.
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Respond efficiently and professionally to customer inquiries regarding search engine features and technical troubleshooting.
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Guide users through step-by-step solutions via chat, email, and phone.
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Diagnose, prioritize, and escalate complex technical issues to higher-level support teams when necessary.
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Maintain a high level of customer satisfaction by providing clear, empathetic, and accurate information.
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Adapt quickly to tool updates, policy changes, and procedural improvements.
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Language Proficiency: Full professional fluency in both Dutch and English (written and spoken).
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Communication Skills: Excellent verbal and written communication skills with a strong ability to explain technical concepts simply.
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Customer Focus: A genuine passion for helping others and solving problems.
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Adaptability: Comfortable working in a dynamic, fast-paced environment and highly open to constructive feedback and coaching.
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Availability: Flexibility to work rotational day shifts, including weekends (no night shifts required).
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Base Salary: €1,100 per month (paid over 14 months).
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Performance Bonus: Up to €135 per month.
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Attendance Bonus: €120 per month (paid over 11 months).
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Work Environment: A vibrant, multicultural on-site workplace in beautiful Lisbon.
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Growth: Comprehensive initial training and ongoing career development opportunities.
Submit your resume today and take the next step in your technical support career!
