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German-Speaking Customer Service Representative - Braga, Portugal

The Bench -
Braga

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Detalhes da oferta

Descrição completa da oferta

German-Speaking Customer Service Representative – Directory Platforms Operator
Braga & Aveiro, Portugal | On-site
Start Date: 23 April 2026
Contract: Permanent

Working Schedule:
Monday to Friday: 07:00 AM – 04:00 PM
Days off: Saturday & Sunday

About the Role

We are looking for German-speaking Customer Service Representatives to join a growing team supporting directory platform services. This is a great opportunity to work in a structured, weekday schedule while contributing to a professional and international environment.

Important: Candidates must already be based in Portugal, specifically in or near Braga or Aveiro. Applications requiring relocation will not be considered.

Key Responsibilities

Provide customer support via phone, email, and chat in German
Assist users with platform navigation, account inquiries, and issue resolution
Ensure a high standard of service and customer satisfaction
Accurately document interactions in internal systems
Work closely with internal teams to resolve more complex cases
Maintain up-to-date knowledge of platform features and processes

Requirements

Fluency in German (C1–C2, written and spoken)
Good command of English for internal communication
Strong communication and problem-solving skills
Detail-oriented with a customer-first approach
Must currently reside in Portugal (Braga or Aveiro area)

What's in It for You

Performance bonus: €100/month (paid over 12 months)
Stable Monday–Friday schedule (no weekend shifts)
On-site role in a supportive and international environment
Opportunity for long-term career growth

Ready to Apply?

If you're looking for a stable schedule and a chance to grow in customer service within an international company, apply now and join the team!

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