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Remote Customer Support Representative (Must be a Native English Speaker)

Ehub Operation Inc
Lisboa

Candidatura rápida

Detalhes da oferta

Período Integral
1 300 € por mês
Há 3 dias

Descrição completa da oferta

Remote Customer Support Representative (Must be a Native English Speaker)

Company: Ehub Operation Inc.
Location: Remote
Contract Type: Independent Contractor (Self-employed)
Compensation: $8.50(USD) / hour, around $1,500/month (USD) + Bonus
Working Hours: Tuesday to Saturday, 3 PM – 12 PM WEST (Portugal Time)

About Us

Ehub Operation Inc. is a California-based company specializing in the distribution and sales of consumer products across the U.S. market. Our main product lines include smart locks, home rehabilitation equipment, bread makers, portable air conditioners, and personal care electronics such as LED nail lamps. We are looking for professional and responsive customer support representatives to join our team.

Job Responsibilities

Answer inbound calls (average 40/day) and make outbound follow-up calls when needed
Respond to customer inquiries via email, and live chat (future scope)
Provide product support, warranty guidance, and basic troubleshooting
Follow provided scripts and handle inquiries in a professional manner
Accurately log all customer interactions in the RingCentral system
Collaborate with the team for any escalated or complex issues

Requirements

Native English speaker ; Spanish proficiency is a plus
Prior experience in customer service or call center work, ideally in consumer electronics or beauty care products
Comfortable using VoIP systems (we provide access to RingCentral)
Willing to work during U.S. business hours (PST)
Strong communication skills and a positive, problem-solving attitude
Ability to work independently with reliable internet access
You must provide your own computer or laptop and stable internet
You must have a dedicated, quiet space in your home to work

Training & Support

Full product training provided
Script and communication guide will be provided
Training on customer return/refund policies and complaint handling procedures

Compensation & Benefits

Base salary: $8.50/ hour, with an estimated monthly amount of around USD 1,500. The actual payment will be based on the total number of hours worked.
Bonus system based on performance and customer satisfaction
Three-month trial period with performance-based raise
Paid monthly via Wire

Application Process

English interview required
To apply, please send your CV in English

Job Types: Full-time, Contract

Pay: 1,300.00€ per month

Application Question(s):

Are you in Lisboa area and be able to setup a dedicated work station for the job at home?
Do you have a computer or laptop and stable internet?
Can you work between USA hours, PST, 2PM to 11PM Tuesday to Saturday?

Language:

English as the first language? (Required)

Work Location: Remote

Candidatura rápida

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