Function
GCSS
We’re Hitachi Vantara, the data foundation trusted by the world’s innovators. Our resilient, high-performance data infrastructure means that customers – from banks to theme parks – can focus on achieving the incredible with data.
If you’ve seen the Las Vegas Sphere, you’ve seen just one example of how we empower businesses to automate, optimize, innovate – and wow their customers. Right now, we’re laying the foundation for our next wave of growth. We’re looking for people who love being part of a diverse, global team – and who get excited about making a real-world impact with data.
The team
You’ll join the Global Customer Care (GCC) team at Hitachi Vantara, a distributed and highly collaborative organization focused on delivering exceptional remote support services to a global customer and partner community. The team plays a critical role in maintaining customer environments through proactive health monitoring, diagnostics, and maintenance activities, ensuring optimal performance and reliability of enterprise storage and infrastructure solutions. Working within a virtual, fast-paced environment, the team emphasizes knowledge sharing, continuous improvement, and strong customer engagement to enhance operational efficiency and overall customer experience.
The role
As an IC3 Remote Operations Specialist, you will deliver remote support services to Hitachi Vantara customers and partners, ensuring the health, stability, and performance of their environments. You will manage activities such as remote diagnostics, data collection and analysis, health checks, and microcode upgrades, leveraging tools like Webex, Teams, and Bomgar. The role involves proactive maintenance planning, collaborating with engineers and partners to execute action plans, and supporting escalations within the Hitachi Remote Operations (HRO) framework. You will also contribute to knowledge management by documenting solutions and ensuring service levels are consistently met. Success in this role requires balancing multiple priorities in a dynamic environment while maintaining a strong customer focus and delivering high-quality technical support.
What you´ll bring
- 2+ years of experience in a customer support or remote operations role
- Strong customer service orientation with clear communication skills
- Ability to troubleshoot, analyze, and solve technical issues effectively
- Experience with remote support tools (e.g., Webex, Teams, Bomgar)
- Solid organizational skills with the ability to manage multiple tasks simultaneously
- Basic knowledge of IT infrastructure (networking, OS, storage, or cloud)
- Familiarity with technologies such as TCP/IP, Windows/Linux, VMware, or NAS (preferred)
- Exposure to enterprise storage, Fibre Channel, or backup solutions is a plus
- Self-motivated team player who can work independently in a global environment
- Flexibility to support shift-based work, including nights, weekends, or on-call rotations
#LI-JS2
We’re a global team of innovators. Together, we harness engineering excellence and passion for insight to co-create meaningful solutions to complex challenges. We turn organizations into data-driven leaders that can a make positive impact on their industries and society. If you believe that innovation can inspire the future, this is the place to fulfil your purpose and achieve your potential.
Hitachi is a global company operating across a wide range of industries and regions. One of the things that sets Hitachi apart is the diversity of our business and people, which drives our innovation and growth.
We are committed to building an inclusive culture based on mutual respect and merit-based systems. We believe that when people feel valued, heard, and safe to express themselves, they do their best work.
We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. We’re also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We’re always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, you’ll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with.
We’re proud to say we’re an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.
