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HRIS- Case Management functional manager

LUZA Group -
Porto

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Sobre o trabalho HRIS- Case Management functional manager

HRIS Case Management Functional Manager - Porto (Híbrido - 2x office)

Our client is undergoing a major digital transformation and growth program, with Human Resources playing a central role. As part of this journey, a global HRIS landscape is being implemented across all countries and employees.

The HRIS Case Management Functional Manager will be responsible for designing, implementing, and optimizing Case Management processes within the global HRIS ecosystem, ensuring efficient and high-quality HR support operations.

Mission

Reporting to the HR Program Director, this role is responsible for leading the Case Management functional stream, ensuring alignment with the global HRIS model, and delivering efficient, scalable, and service-oriented solutions.

Key Responsibilities

Define, develop, and manage the Case Management Core Model, ensuring alignment with the global project roadmap (build & run phases)
Design and monitor KPIs and dashboards related to Case Management performance
Identify risks, anticipate roadblocks, and proactively drive resolution
Lead testing and validation campaigns for data and processes
Collaborate with technical teams to define Case Management architecture and process flows
Support Change/Business Readiness initiatives, including training and communication materials
Act as Single Point of Contact (SPOC) for:
- Business stakeholders (BPOs and local SMEs)
- Technical integrator teams
- L3 incidents related to time-related processes
Contribute to the HRIS support model, including incident management and reporting
Conduct benchmarking and market analysis on global and local best practices

Requirements

3 to 5 years of experience in HRIS projects, ideally in Payroll and/or Core HR in a global environment
Experience in HRIS implementation projects (build and/or run), either in consulting or in-house
Bachelor's or Master's degree in:
- Information Technology
- Human Resources
- Business Administration
- Finance or similar
Project Management certification (e.g., PMP) is a plus
Previous operational HR experience (e.g., Talent & Performance) is a plus

Key Skills

Strong understanding of Case Management and HR support processes
Solid knowledge of support organization models and KPI frameworks
Ability to translate business needs into technical solutions
Understanding of data security, access management, and GDPR in HR systems
Solid project management skills
Strong interpersonal and influencing skills in cross-functional environments
Customer-oriented mindset with strong adaptability and flexibility
Fluent in English
Comfortable working in international and complex environments

Benefits

What's in it for you

Opportunity to be part of a global HR transformation program
Exposure to international stakeholders and projects
Dynamic and collaborative work environment
Career growth and development opportunities

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HRIS Case Management Functional Manager - Porto (Híbrido - 2x office)

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