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Junior Customer Support Associate

Damia
Porto

Candidatura rápida

Detalhes da oferta

Período Integral
Há 2 dias

Descrição completa da oferta

They are currently hiring a Junior Customer Support Associate to join an amazing team

About the company:

Their vision is to enable incredible travel customer engagement through personalised, timely communications, highly automated workflows and AI technologies, delivering tangible ROI, regulation compliance, loyal passengers and cost efficiencies to global travel brands.

They have since grown to become one of the travel industry’s major suppliers of passenger messaging solutions. More than 60 airlines, rail and travel management companies, including British Airways, Flight Centre, Qantas, Ryanair, and JetBlue, use their notifications platform.

With exciting plans for the future, it's time for them to expand their growing team, and they are hoping you are who they are looking for!

About the role:

As a Junior Customer Support Associate, you’ll support our clients in using their dashboards

Customer support

Respond to customer queries (e.g., access, navigation, basic setup) via email and the customer service tool (Zendesk)
Follow standard responses and guidance to help users complete common tasks
Assist clients in setting up new campaigns and communicate the delivery timeline
Escalate complex issues

Content management

Assist with updating client knowledge bases and FAQs
Make updates to client data
Check data for accuracy and flag issues

Platform monitoring

Follow checklists to review platform performance indicators
Flag issues or anomalies to the team
Help prepare reports for internal use

Measurements of success in this role:

Respond to queries accurately and within SLA
Deliver consistent, high-quality client communication
Maintain accuracy in updates and checks

The kind of person you are:

Computer literate and tech-curious
Comfortable working with Excel
Good attention to detail
Organised, methodical, and process-driven
Fluent in English with excellent communication skills
A friendly ‘Can do’ attitude

Skills to impress:

Experience in customer support, operations, or administrative roles
Familiarity with CMS or databases
Experience with helpdesk tools (e.g. Zendesk, Intercom)

Salary range: €14,000 to €17,000 annual gross

*This opportunity requires an advanced level of English, both written and spoken. Candidates must also be currently living in Portugal and legally authorized to work in the country.

Want to know more? Get in touch with us

Candidatura rápida

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