Their vision is to enable incredible travel customer engagement through personalised, timely communications, highly automated workflows and AI technologies, delivering tangible ROI, regulation compliance, loyal passengers and cost efficiencies to global travel brands.
They have since grown to become one of the travel industry’s major suppliers of passenger messaging solutions. More than 60 airlines, rail and travel management companies, including British Airways, Flight Centre, Qantas, Ryanair, and JetBlue, use their notifications platform.
With exciting plans for the future, it's time for them to expand their growing team, and they are hoping you are who they are looking for!
About the role:
As a Junior Customer Support Associate, you’ll support our clients in using their dashboards
Customer support
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Respond to customer queries (e.g., access, navigation, basic setup) via email and the customer service tool (Zendesk)
- Follow standard responses and guidance to help users complete common tasks
- Assist clients in setting up new campaigns and communicate the delivery timeline
- Escalate complex issues
Content management
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Assist with updating client knowledge bases and FAQs
- Make updates to client data
- Check data for accuracy and flag issues
Platform monitoring
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Follow checklists to review platform performance indicators
- Flag issues or anomalies to the team
- Help prepare reports for internal use
Measurements of success in this role:
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Respond to queries accurately and within SLA
- Deliver consistent, high-quality client communication
- Maintain accuracy in updates and checks
The kind of person you are:
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Computer literate and tech-curious
- Comfortable working with Excel
- Good attention to detail
- Organised, methodical, and process-driven
- Fluent in English with excellent communication skills
- A friendly ‘Can do’ attitude
Skills to impress:
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Experience in customer support, operations, or administrative roles
- Familiarity with CMS or databases
- Experience with helpdesk tools (e.g. Zendesk, Intercom)
