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Técnico de Helpdesk / Service Desk - NOT FULL TIME JOB - SCHEDULED VISITS ONLY

ADVANCE GLOBAL IT SUPPORT
Lisboa

Candidatura rápida

Detalhes da oferta

Período Integral
140 € - 160 € por dia
Há 2 dias

Descrição completa da oferta

Job description:

Overview:
The Deskside Technician provides onsite support, troubleshooting, repair, and preventative maintenance of end-user computing equipment and peripherals at corporate locations. The role involves resolving incidents, supporting connectivity, performing hardware/software services, and ensuring SLAs are met.

Job Type: Onsite Schedule Visits (It's NOT FULL - TIME JOB)
Schedule: 8-hour shift
Contract: B2B
Tenure: 1-year

Key Responsibilities:

Provide first-level technical support to end users for hardware, software, and network-related issues.
Perform laptop imaging and re-imaging, ensuring systems are configured according to organizational standards.
Handle Operating System deployment using tools such as Microsoft SCCM, Microsoft Intune, and USB-based installations.
Manage user accounts and access in Active Directory, including password resets, account unlocks, and group assignments.
Support and troubleshoot issues related to Microsoft 365 (Outlook, Teams, OneDrive, etc.).
Log, track, and resolve incidents and service requests using ticketing systems like ServiceNow and Jira.
Perform basic network troubleshooting, including connectivity issues (LAN/Wi-Fi), IP configuration, and VPN support.
Install, configure, and troubleshoot network printers, including driver setup and connectivity issues.
Escalate complex issues to higher-level support teams when required.
Maintain documentation of issues, resolutions, and standard operating procedures (SOPs).
Ensure compliance with IT policies, security standards, and asset management processes.
Collaborate with customers, departments, and teams to resolve issues.

Requirements / Qualifications:

Experience: 3–5 years in EUC/Windows support.
Strong knowledge of imaging tools (Ghost, MDT), data backup/recovery tools (USMT).
Expertise in Windows 7/10 deployment, upgrades, migrations, and system maintenance.
Skills in hardware/software configuration, network connectivity, mobile computing, and backup/recovery options.

Job Type: Contract
Contract length: 12 months

Pay: 140.00€ - 160.00€ per day

Application Question(s):

Are you elegible to work in Portugal?

Language:

Portuguese & English (Required)

Work Location: In person

Candidatura rápida

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it desk job vagas para: lisboa

Técnico de Helpdesk / Service Desk - NOT FULL TIME JOB - SCHEDULED VISITS ONLY

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