20 melhores vagas de content reviewers para distrito de lisboa (Contratando agora!)

Crown Tours is looking for an organized and detail-oriented Guides Manager to oversee our team of tour guides, manage schedules, assign daily tours, and maintain accurate operational data. This role is also key in ensuring that every tour delivers a high-quality customer experience.

The ideal candidate is highly structured, comfortable working with data, and proactive in assessing and improving the quality of our tours.

Key Responsibilities

Guides Management & Scheduling

Manage and coordinate the team of tour guides
Plan and manage daily and weekly schedules for guides
Assign guides to tours based on availability and operational needs
Update and maintain data related to tours, schedules, and activities
Identify and resolve scheduling conflicts quickly and efficiently

Customer Experience & Quality Control

Monitor and assess the quality of tours to ensure high standards are consistently met
Collect and analyze customer feedback and reviews
Identify areas for improvement in tour delivery and content
Provide structured feedback and coaching to guides to enhance performance
Ensure tours are engaging, accurate, and aligned with company standards

Communication & Coordination

Communicate clearly with guides regarding assignments, updates, and expectations
Act as the main point of contact between guides and management
Support continuous improvement of internal processes and service quality

Requirements

Strong organizational skills and high attention to detail
Good level of English (written and spoken)
Strong communication and problem-solving skills
Customer-focused mindset with an eye for quality
Experience in tourism, administrative, scheduling, or coordination roles is a plus

What We Offer

Dynamic and international work environment
Training and onboarding support
Opportunities for growth within the company

Job Type: Full-time

Work Location: In person

Candidatura rápida

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