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Senior Support Analyst

Finastra -
Lisboa

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Detalhes da oferta

Período Integral

Descrição completa da oferta

Who are we?

At Finastra, we’re a global leader in financial services software, dedicated to expanding access to financial services and shaping what’s next for the industry. Our technology powers mission‑critical solutions across Lending, Payments and Universal Banking, supporting over 7,000 customers, including 80% of the world’s top 50 banks, in more than 110 countries.

Disclaimer:

Finastra has signed an agreement to sell its Universal Banking business to Pollen Street Capital, with completion expected end 2026 / early 2027, subject to consultation and customary closing conditions. Upon completion, this role is expected to transition to the standalone Universal Banking business, creating opportunities to support its future growth and success.

We’re looking for a Senior Support Analyst to join our Lisbon team and support a global banking application used by financial institutions worldwide.

If you have experience in banking systems, strong analytical skills, and enjoy solving complex client issues, this role offers an excellent opportunity to grow your career in financial technology.

What You’ll Do

Analyse and troubleshoot issues raised by banking clients.

Identify whether problems are functional, configuration-related, or require deeper technical investigation.

Collaborate with technical specialists and development teams (code reading only – no coding required).

Support clients during testing cycles, deployments, and patching activities.

Ensure high-quality service delivery while contributing to product stability and improvement.

What We’re Looking For

Experience in banking , financial services , or banking applications .

Strong communication skills and the ability to work directly with customers.

Solid analytical and problemsolving skills; ability to understand application workflows quickly.

Basic ability to review code paths (no development responsibility).

Background in Support , Testing , or Application Analysis is welcome.

Degree in Computer Science or related field is a plus.

Why Join Us

Be part of an international organisation with strong presence in financial technology.

Grow into senior functional, technical, or product specialist career paths.

Learn core banking processes and enterprise application behaviour.

Work with experienced SMEs in a collaborative and supportive environment.

Lisbon location with global exposure.

Apply Today

If you're based in Portugal and want to develop your career in a global fintech environment, we’d love to hear from you.

We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we stand for:

Flexibility: Enjoy unlimited vacation, subject to local regulations and business priorities. Benefit from hybrid working arrangements and inclusive policies such as paid time off for voting, bereavement, and sick leave.

Well‑being: Access confidential one‑to‑one support through our Employee Assistance Program, connect with our network of Wellbeing Champions and Gather Groups, and take part in monthly events and initiatives designed to help you thrive—inside and outside of work.

Health & Financial Security: Medical, life and disability insurance, retirement plans, lifestyle, and other benefits.*

Sustainability: Paid time off for volunteering and donation‑matching opportunities to support causes that matter to you.

Inclusion: Get involved in our inclusion communities, such as Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, and Women@Finastra—open to everyone who wants to participate and contribute.

Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool.

Recognition: Take part in our global recognition program, Finastra Celebrates, and share your voice through regular employee surveys that help shape our culture and ways of working.

Specific benefits may vary by location.

At Finastra, each individual is unique—bringing their own ideas, perspectives, cultural backgrounds, and experiences. We learn from one another, value what makes us different, and create an environment where everyone feels included, supported, and able to be their authentic selves.

Be unique. Be exceptional. Help us make a difference at Finastra.

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