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Application Production Support Engineer (P&L Support Team)

Inetum Portugal -
Lisboa

Candidatura rápida

Detalhes da oferta

Período Integral

Qualificações

Graduação

Descrição completa da oferta

Company Description

Inetum is a European leader in digital services, supporting organizations as they navigate continuous technological change. The company helps clients accelerate their digital transformation through a broad portfolio that includes consulting, application services, digital engineering, cloud, cybersecurity, platforms, and infrastructure services

Job Description

We are seeking a skilled and motivated Application Production Support Engineer to join our IT P&L Support team.

This role is critical to ensuring the availability, stability, and performance of key business applications that support Front Office (FO) and Middle Office (MO) trading activities. You will be responsible for resolving incidents, supporting users, and maintaining application integrity in a high-pressure, real-time environment.

Key Responsibilities

Incident Management

Respond to and resolve application-related incidents and service requests
Troubleshoot and diagnose issues, escalating when necessary
Ensure timely resolution to minimize business impact and downtime

Problem Management

Identify recurring issues and document them appropriately
Perform root cause analysis (RCA)
Collaborate with teams to implement long-term fixes and prevent reoccurrence

Change Management

Support the implementation of application and infrastructure changes
Ensure proper documentation and communication to stakeholders
Follow established change and release management processes

User Support

Provide first-level support to end-users (FO & MO)
Address user queries and ensure smooth day-to-day operations

Monitoring & Maintenance

Monitor application performance and system health using relevant tools
Proactively identify and resolve potential issues
Perform routine maintenance to ensure system stability
Collaborate with developers, system administrators, and other IT teams
Participate in on-call rotations for after-hours support

Qualifications

Experience in application support within a production environment
Strong understanding of incident and problem management (ITIL framework)
Familiarity with ITSM tools (e.g., ServiceNow)
Knowledge of scripting and automation:
- Python, Shell, PowerShell, or Perl
Experience with databases (e.g., Microsoft SQL Server)
Hands-on experience with monitoring tools (e.g., Dynatrace, Geneos)
Experience with scheduling tools (e.g., Autosys, Crontab)
Understanding of production processes:
- Change & release management
- Incident & problem management
Basic development and scripting skills for monitoring and support tooling

Soft Skills

Strong problem-solving abilities and attention to detail
Excellent communication and interpersonal skills
Team-oriented mindset with strong collaboration skills
Client-focused approach
Ability to manage multiple priorities effectively
Adaptability and willingness to learn
Strong interest in technology

Qualifications & Experience

Bachelor’s degree in Computer Science, Information Technology, or related field
Proven experience in Application Support or a similar role
Experience working in a production/critical environment (preferably financial services or trading context)

Languages

English – Expert level

Candidatura rápida

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