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IT Service Owner/System Specialist – ServiceNow HRSD

Siemens Energy -
Amadora

Candidate-se agora

Detalhes da oferta

Período Integral

Qualificações

Graduação

Descrição completa da oferta

A Snapshot of Your Day

As Senior IT Service Owner, you will play a critical role in the successful implementation, maintenance, and optimization of ServiceNow HRSD module and service as part of the HR IT landscapes. After the end of the project, you will own and manage the IT HRSD service in all aspects. You will also manage demands for existing and new HRSD services and ensure compliance of demands with overarching financial and architectural guidelines. In addition, you will support the IT Business Partner in shaping the IT budget together with the respective business to ensure a wholistic perspective.

How You’ll Make an Impact

Support the implementation and roll-out of global HR solution project, closely collaborating with the business owner, the PM and the implementing partners to ensure:
Project time-/milestone planning: planning and alignment on the project budget and resources (internal and external teams)
Successful implementation, in time and in budget
Stakeholders’ management;
Regular reporting on project status;
Risks management and mitigation solutions;
IT services over the complete service lifecycle, responsible for:
Definition of the service scope
Budgeting & financial controlling
Contracting of providers (including SLAs, KPIs, compliance etc)
Procurement of IT assets and 3rd party services
Implementation of and guidance over relevant ITIL processes
Provider SLA management for fully outsourced IT services
Demand management and requirement engineering
Act as Solution Specialist
Analyze, assess and validate the business scope and translate into technical requirements
Work closely with external provider specialists to ensure best solution scenario is implemented for the system
Identify best system architecture solution recommendations (taking into consideration complexity, dependencies, prerequisites, costs etc)
Ensure proper documentation available for the system configuration, design and architecture

What You Bring

Bachelor's degree in Information Technology, Computer Science, or a related field.
Significant experience as a System Specialist, Administrator, or Service Owner for the ServiceNow platform.
Demonstrable, in-depth experience with the ServiceNow HR Service Delivery (HRSD) module is required.
Experience working within a global enterprise environment and managing projects or services with complex stakeholder landscapes.
ServiceNow Certified Implementation Specialist - Human Resources (CIS-HR)
Highly customer focused attitude to work with great emphasis on positive outcomes - "Delighting the customer
Communicate fluently in English language
Excellent communication and stakeholders’ management skills
Ideally good knowledge of IT compliance & IT assurance (ITGC) and ITIL practices
Knowledge of HR admin functional processes - nice to have
Intercultural & global exposure
Experience communicating at all levels of management and managing conflict and change

About the Team

Our Global Functions play a key role in advancing the company's central initiatives and maintaining operational excellence across different groups, business areas, and regions. These roles support our vision to become the most valued energy technology company in the world. As part of our team, you supply to our vision by shaping the global energy transition, partnering with our internal and external collaborators, and conducting business responsibly and in compliance with legal requirements and regulations.

Who is Siemens Energy?

At Siemens Energy, we are more than just an energy technology company. We meet the growing energy demand across 90+ countries while ensuring our climate is protected. With more than ~100,000 dedicated employees, we not only generate electricity for over 16% of the global community, but we’re also using our technology to help protect people and the environment.

Our cross-border team is committed to redefining the energy sector by exploring new possibilities to achieve balanced, reliable, and affordable energy solutions. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.

Find out how you can make a difference at Siemens Energy: https://www.siemens-energy.com/employeevideo

Our Commitment to Diversity

Lucky for us, we are not all the same! Through diversity, we generate power. We run on inclusion and our combined creative energy is motivated by over 130 nationalities. Siemens Energy celebrates character – no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.

Rewards/Benefits

Flexible work schedules guarantee a good work life balance.
Access ongoing professional and personal development while sharpening your mind with our training programs.
Your lunch with SE meal tickets
Special for books lovers - Bookster
Stay safe and stable with our medical subscription
Think about your future too with Private Pension Pilon III
Look after yourself with our Wellbeing Initiatives

Jobs & Careers

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project manager vagas para: mafra

IT Service Owner/System Specialist – ServiceNow HRSD

Staff AI Agent Engineer

Instrumentation & Control Engineer

Data Scientist (m/f/d)

High Voltage Substation Engineer

Senior System Administrator (M/F)

Field Service Technician - Metal Cutting Machinery

Record to Report Analyst

Grants and Tax Incentives Specialist

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