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Technical Consultant X3

Sage -
Porto

Candidate-se agora

Detalhes da oferta

Descrição completa da oferta

Job Description

At Sage, we're looking for a customer-focused professional to join our Customer Services team and support Sage partners and customers.

In this role, you'll become a trusted advisor, helping customers resolve business and finance-related queries, providing expert guidance, and delivering tailored solutions that drive success. You'll work closely with partners, customers, and internal stakeholders to ensure an outstanding customer experience while continuously developing your expertise in Sage X3 and ERP finance processes.

Key Responsibilities

What you'll be doing:

Provide support and guidance to Sage partners and customers
Analyse customer requirements and develop solutions tailored to their business needs.
Quickly identify issues and direct customers to the appropriate teams when required.
Manage and prioritise your workload to ensure timely resolution of customer requests.
Proactively anticipate customer challenges and work collaboratively with internal teams to enhance products and services.
Handle customer complaints with professionalism and a solution-focused approach.
Build strong customer relationships and drive customer satisfaction through excellent service.
Gather and promote customer feedback to help improve our services, products, and processes.
Use internal systems, knowledge bases, and contact centre tools to investigate and resolve issues.
Collaborate with colleagues across Europe to achieve team and organisational objectives.
Contribute to knowledge sharing and continuous improvement initiatives within the Customer Services team.

What we're looking for:

Strong knowledge of Finance, Accounting, ERP systems, or business processes.
Previous experience in customer support, functional consulting, or customer-facing roles.
Strong analytical and problem-solving skills.
Excellent communication and stakeholder management abilities.
A customer-first mindset with a passion for delivering exceptional service.
Ability to work independently while collaborating effectively within an international team.
Interest in developing deep expertise in Sage X3 and enterprise finance processes.
Fluency in Portuguese and English. Additional European languages are a plus.

What’s in it for you?

Hybrid working: 3 office days + 2 home, plus Work Away (up to 10 weeks/year)

Private health insurance

22 days annual leave + volunteering and development days

Life & disability insurance (up to 28x monthly salary)

Save & Share plan and €8/day meal vouchers

Well-being support, including EAP, Cleo app, and Healthy Mind coaches

#LI-KL1

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management consultant vagas para: porto

Technical Consultant X3

Sodexo - Senior SAP P2P (AP) Consultant

Quality Assurance Officer - Medical Devices (m/f)

Senior Power Center Consultant

IAM Security Consultant

Electrical Engineering Coordinator - French Speaker M/F

Cloud, Infrastructure & App Security Consultant

Center of Expertise (COE) Civil Engineer M/F

Data Engineer - Big Data

SAP S/4HANA SD Consultant | Enterprise Solutions

Full Stack Developer

DevOps Engineer

SAP Key-User & Internal Consultant

Power System Engineer – Dynamics (m/f/d)

Experienced Functional Software Consultant

Senior IT Business Analyst

Senior Data Consultant

Tax Incentivos

Interior Solutions Consultant

QA Analyst

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