Who We Are
Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.
To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.
What You'll Do
The Learning and Development Senior Coordinator will have a key role in the coordination, operational quality, and execution of our global learning offer and projects. Our learning offer is essential to building core capabilities, expertise, networks and providing affiliation and networking opportunities. Additionally, there will be an opportunity to drive forward relevant functional projects to implement operational and strategic business priorities.
Your key responsibilities:
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Running multiple learning events and projects across the calendar year. Program sizes range from around 30 to 300 participants and take place throughout the year in a variety of formats: virtual sessions, blended learning, hybrid and in person events
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Virtual Event Hosting: Host and produce virtual live sessions, ensuring smooth execution by welcoming participants, introducing presenters, and closing sessions professionally
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Stakeholder Partnership & Matrix Collaboration: Effectively engage with stakeholders in a matrix environment to build strong partnerships and drive alignment toward shared goals.
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Working closely as a thought partner with the wider team, business partners, content managers, faculty team and key stakeholders, to ensure the learner experience is valued and being delivered in the right way
- Mentoring teams who will be supporting you in delivering this training. Guiding them to ensure quality of learning experience
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Engaging and continuing to review innovation and technology options to support current and future training delivery
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Process Optimization: Proactively identify and recommend improvements to existing processes, procedures, and activities to enhance operational efficiency.
You’re Good At
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Thriving in an internationally diverse team, with a passion for delivering exceptional customer service and creating memorable virtual, hybrid, and in-person events.
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Working autonomously while collaborating seamlessly—proactively anticipating challenges and planning ahead with a solution-oriented mindset.
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Building trust-based relationships and coordinating with a variety of internal and external stakeholders to design and deliver impactful learning experiences that align with BCG’s evolving strategy and learner needs
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Managing multiple priorities with strong organizational skills, keen attention to detail, and the ability to adapt to flexible work environment.
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Demonstrating strong teamwork skills by working cooperatively with colleagues, consistently displaying a high level of motivation, enthusiasm, and commitment to shared goals.
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Embracing change with an open mind, demonstrating flexibility, curiosity, and a willingness to try new approaches.
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Identifying problems and driving to conclusions, with sound judgement, taking in to account the needs of others and the business
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Quickly learning new systems and technologies and confidently navigating both virtual and onsite event environments.
What You'll Bring
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3–5 years of experience in an operations role, ideally within a professional services environment.
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A degree in any discipline; additional qualifications in Event Management, Hospitality, or Tourism are a plus.
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Very polished and practiced virtual presence. Capable of high levels of interactivity and moderation with Senior Stakeholders. Appropriately engages the audience (of all levels/cohorts) with scripted/planned communications and impromptu commentary and messaging to maintain active engagement
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Proficiency with a range of virtual collaboration and event tools (e.g., Zoom, Slack, Trello, Outlook, Salesforce Marketing Cloud, survey platforms).
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Advanced proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) and experience using data visualization tools such as Power BI and Tableau is preferred.
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Strong technical aptitude and ability to learn new systems quickly.
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Strong command of written and verbal English communication, with the ability to articulate ideas clearly and professionally in both formats.
Who You'll Work With
A passionate and dedicated Learning & Development team, who are currently spread across the globe. You will be part of the operations team that oversees the overall orchestration of Learning at BCG. As a complex matrix structured organization, you will work with broader L&D colleagues and other functional teams. You will establish strong relationships across our people functions and beyond to successfully learn, educate and influence others.
Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
