LOCATION – Lisbon, hybrid
HOURS – 40 hours/week
About the Role
Are you passionate about designing digital experiences and automating employee lifecycle processes? Join our dynamic organization as a Senior ServiceNow Developer and help us design, develop, and enhance our HR, IT and Finance solutions on the ServiceNow platform that improve employee experience and operational efficiency.
As a Senior ServiceNow Developer , you will play a key role in designing, configuring, and customizing our HRSD solution. You’ll primary work closely with HR stakeholders, product owners, and technical teams to translate HR requirements into scalable, secure, and user-centric technical implementations. From case management and employee journeys to integrations and workflow automation, you will contribute to delivering high-quality, maintainable HR solutions aligned with organizational objectives.
Key Responsibilities:
- Design, build, test, and deploy ServiceNow solutions using JavaScript/GlideScript (Business Rules, Client Scripts, Script Includes, UI Policies) and Flow Designer.
- Configure and enhance HRSD (Case Management, Employee Service Center, Lifecycle Events, Knowledge, HR Catalog) and implement compliant workflows, journeys, and automated approvals.
- Build and maintain Service Portal / Employee Center components, ensuring seamless user experiences.
- Implement integrations with external systems (SuccessFactors, SAP, Jira, recruitment, payroll, document management) via REST/SOAP APIs, and IntegrationHub, ensuring secure handling of sensitive HR data through ACLs, roles, and compliance controls.
- Produce and maintain technical documentation (solution designs, process docs, runbooks) and support UAT/SIT, ATF, upgrades, and continuous optimization of the HRSD environment.
Collaborate with HR and cross - functional teams to deliver scalable digital solutions, while providing oversight across ServiceNow implementations, including HRSD, ITSM, CSM, and FSM, to ensure best - practice alignment and end - to - end cross - department integration.
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What You Will Bring :
- Bachelor’s or Master’s degree in Computer Science, Engineering, Information Systems, or a related field.
- 5–7 years of hands - on experience developing solutions on ServiceNow.
- Minimum 3+ years of experience developing in the HRSD module (experience with ITSM, FSM, CSM is a plus).
- ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist – HR (CIS - HR) required.
- ServiceNow Certified Application Developer (CAD) and ITIL Foundation are a plus.
- Strong JavaScript/GlideScript skills and solid understanding of HR case management, lifecycle events, and employee service portals, aligned with best practices for data governance and sensitive HR data handling.
- Ability to produce clear technical and process documentation for HRSD, ITSM, and Finance implementations.
Strong analytical mindset, proactive attitude, and effective communication skills in English (Portuguese is a plus).
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WHAT IS ON OFFER?
As a colleague at Scandinavian Tobacco Group, you will receive a comprehensive compensation package. Our benefits differ across regions; our recruiting team will be able to give more details.
OUR HIRING PROCESS
Before we enter a hiring process, your job application will be reviewed by a member of our recruiting team. Your application will be reviewed in line with the hiring competencies we have for the role you have applied for. If your experience aligns with the requirements, you will enter our hiring process which will consist of the following:
- Recruiter Screen
- Hiring Manager Interview
- Behavioral Assessment
- Leadership Interview
ABOUT SCANDINAVIAN TOBACCO GROUP
At Scandinavian Tobacco Group, we always encourage you to craft the career that makes you more. We have a rich heritage that dates back 250 years and have been operating as a Scandinavian Tobacco Group since 1961. We operate in over 100 countries, employing over 10,000 people. We offer a diverse portfolio of iconic brands ranging from Signature, Cohiba, Macanudo, CAO, Partagas and most recently branched into smokeless tobacco through our recent acquisition of XQS. We are on a mission to focus on sustainability and minimizing our environmental footprint. We are committed to creating a culture that allows us to blend our strengths, to go far it takes a winning team, and this is why we pride ourselves on sharing our skills, knowledge and expertise to push each other forward.
Scandinavian Tobacco Group Talent Team
Scandinavian Tobacco Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Please be informed that this Direct Search is conducted exclusively by Scandinavian Tobacco Group. We do not accept applications from agencies, and we will not provide compensation for unsolicited CVs.
