At Batmaid, we’re on a mission to bring peace of mind into people’s homes and fairness into the cleaning industry. As Europe’s leading digital platform for home cleaning services, we connect thousands of households with trusted, insured cleaning professionals.
To support the growth of our office in Lisbon, we are looking for a proactive, organized, and people-oriented Talent Acquisition Specialist / HR Coordinator to join our growing team. In this role, you will be the primary engine for our local hiring efforts while ensuring our day-to-day HR operations and office environment run smoothly.
This is a dynamic position where you will spend the majority of your time driving Talent Acquisition to staff our call center (both French Speaking and German speaking teams) while also managing payroll administration, providing crucial on-site HR support to our operations leadership, and overseeing general office management.
Talent Acquisition (70%)
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End-to-End Recruitment: Lead full-lifecycle recruitment across all departments in Lisbon, spanning Customer Operations, Support Functions, and local specialized roles.
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Volume & Core Hiring: Drive high-volume talent pipelines, with a strong focus on multilingual profiles (especially German), while partnering with functional managers to fill specialized positions as our office scales.
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Candidate Experience: Post roles, proactively source, screen CVs, conduct initial interviews, and maintain an engaging candidate journey from first contact through to the final interview stage and offer handoff.
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Onboarding: Facilitate the HR onboarding process for new hires to ensure a smooth transition into the company.
On-Site HR & Office Management (20%)
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Operational Support: Partner directly with the Director of Operations to support daily team management and cultivate a healthy work environment.
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Employee Relations: Boost employee's moral, increase engagement, guide and manage performance reviews, disciplinary actions, warnings, and terminations.
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Legal Compliance: Liaise with our external employment lawyers when necessary to ensure all HR actions comply fully with Portuguese labor laws.
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Office Management: Ensure the Lisbon office is a welcoming and productive environment. This includes managing office supplies, coordinating with vendors (e.g., cleaning, facility maintenance), and ensuring workstations are set up and ready for new hires.
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Event Coordination: Organize basic local team-building activities or in-office perks (e.g., team lunches, milestone celebrations) to boost employee engagement.
Payroll & Administration (10%)
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Fiduciary Liaison: Act as the primary point of contact between the company and our external payroll fiduciary.
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Payroll Input & Checking: Accurately gather, input, and verify monthly payroll data (e.g., attendance, overtime, bonuses, absences).
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Finance Coordination: Liaise seamlessly with our internal Finance department to validate payroll data and ensure timely and accurate execution of monthly salary payments.
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Administrative support: drafting employment contracts, certificates, all legal HR documents related to our employees.
Requirements
Experience: 2+ years of talent acquisition experience, ideally in high-volume, call center, BPO, or fast-paced startup environments.
Language and Sourcing Profile: Professional fluency in English (C1/C2) is essential. Bilingual German fluency is a strong advantage; Fluency in French or Portuguese is a valuable plus.
Local Awareness: Familiarity with Portuguese HR practices is helpful, but you will be backed by external legal and payroll fiduciaries.
Organizational Talent: Structured and reliable when handling administrative data, contracts, and payroll preparation.
People Skills: Natural communicator who enjoys interviewing, building relationships, and fostering a great office environment.
Benefits
International Scale & Swiss Culture: Join a fast-growing Swiss business with a flat hierarchy, open communication, and real impact.
Competitive Salary: Attractive base salary plus a performance-driven Short-Term Incentive (STI)
Hybrid Work Model: Balance working from our Lisbon office and home during standard business hours, with full ownership of your daily schedule.
Health & Wellness: Private health insurance provided to support your well-being.
Meal Allowance: Tax-free daily meal allowance provided via a dedicated meal card (UP).
Commuter Support: €40 gross monthly transportation allowance to support your daily commute.
