Great service isn’t loud — it’s precise, warm, and intentional. At Neptune Commune, our waiters are not just taking orders. They shape how every guest experiences the house. If you take quiet pride in doing service properly, we’d like to meet you.
THE ROLE
As a Waiter at Neptune, you set the tone of the floor from the moment guests arrive. Through attentive, natural service, you help create an experience that feels smooth, welcoming, and genuinely cared for — from first contact to farewell. You guide guests through the menu with confidence, stay aware of the room’s rhythm, and keep service moving with calm precision. You work closely with the Head Waiter and Team Leader, but during service, strong ownership of your section is essential.
WHAT YOU OWN
Guest Experience & Hospitality
- Create a friendly, natural, and attentive atmosphere for every table
- Follow the Guest Journey Map from greeting to farewell
- Anticipate guest needs before they have to ask
- Handle first-level complaints calmly and professionally
- Make every guest feel seen, not processed
Product Knowledge & Service Confidence
- Master the full food and drink menu, including allergens
- Guide guests with personalised recommendations
- Suggest pairings that enhance the experience
- Check plate presentation before serving — and send back if not right
- Stay fully updated on daily specials and stop-list
Sales & Revenue
- Achieve average check targets through natural, confident selling
- Recommend starters, drinks, desserts, and high-margin items
- Read the table and adapt your approach
- Support healthy table rotation without rushing the guest
- Treat sales as part of good hospitality — not pressure
Floor & Service Organisation
- Prepare and maintain your section throughout service
- Keep dining areas, bar, and service stations clean and ready
- Follow HACCP and hygiene standards at all times
- Support team flow during busy periods
- Stay aware of reservations and table timing
Procurement & Stock Awareness
- Monitor bar and service stock levels
- Flag low stock early to Head Waiter
- Place assigned orders when requested
- Receive and verify deliveries when needed
- Maintain organised storage and FIFO discipline
- Record wastage and staff consumption accurately
Cash Handling & POS
- Process payments accurately across all methods
- Manage your till responsibly and reconcile at end of shift
- Use POS functions correctly (voids, discounts, VAT, loyalty, etc.)
- Flag discrepancies immediately
WHO YOU ARE
You genuinely enjoy taking care of people You notice details others miss You stay calm and warm even when service gets busy You communicate clearly with both guests and team You take responsibility for your section You understand that selling, when done properly, is part of hospitality You bring positive energy without needing to be loud Experience in hospitality is important — but attitude, awareness, and ownership matter more.
HOW YOU OPERATE
You decide → how to approach guests, how to personalise service, small guest requests
You recommend → compensation gestures and complex complaint handling (Head Waiter approves)
You escalate → unresolved complaints, safety incidents, cash discrepancies, serious conflicts
Main rule: solve what you can, early and gracefully. Guests remember speed — and care.
WHAT WE OFFER
At Neptune Commune, we build environments where good professionals can do their best work — with clarity, structure, and respect.
You can expect:
A professional and respectful culture - clear standards, direct communication, and leaders who stay close to the operation.
Real room to grow within the group - with multiple concepts under Neptune Commune, strong performance opens doors over time.
Structured schedules with protected rest time - rotating shifts with two consecutive days off each week.
Staff meals during shifts apart subsidy - plus 50% team discount across all Neptune Commune locations.
Fair and competitive compensation - aligned with the responsibility of the role and your level of experience.
SOUND LIKE YOU?
Send us a short message about yourself and your experience with guests. No need for formal speeches — we’re more interested in how you actually show up on the floor.
[email protected]
Neptune Commune · A Hospitality Group · Where People Come First
Tipo de oferta: Integral/Full-time
Pagamento: De 1 200,00€ por mês
Localização do trabalho: Presencial
