Customer Support Specialist – Focus on SAP
SERgroup Holding International GmbH —Porto
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Customer Support Specialist – Focus on SAP

SERgroup Holding International GmbH
Porto

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Customer Support Specialist – Focus on SAP

in Vollzeit

As a Customer Support Specialist with a focus on SAP, you will play a key role in ensuring the reliability and performance of our SAP-related solutions.
Acting as a trusted partner to our customers, you will combine technical expertise with a strong service mindset to solve complex challenges and drive continuous improvement.

Porto

What You'll Do.

Analyze complex issues in the SAP environment (e.g. interfaces, document processing, customizing) and develop sustainable solutions in coordination with internal teams
Ensure the stable and smooth operation of our SAP-related software solutions in close collaboration with customers
Take ownership of end-to-end customer communication – from analysis to solution design and implementation
Document solutions and create structured step-by-step guides and best practices for your team
Support the analysis of error patterns in SAP systems (e.g. logs, dumps) and contribute to continuous improvement initiatives

What You Bring.

Strong knowledge of SAP environments (e.g. SAP ERP, S/4HANA, interface technologies such as IDoc, RFC, web services, or similar)
Ideally, experience in application support or working with SAP-related applications
Excellent communication skills and a strong customer-oriented mindset
Several years of experience in direct customer interaction, combined with solid technical understanding and basic business knowledge
Very good English skills, a structured and independent working style, and strong team spirit

Stephanie Kniesel
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Customer Support Specialist – Focus on SAP

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