IntellectEU is an international technology company focused on digital finance and emerging technologies. At IntellectEU we are on a mission to become the top-of-mind fintech company. We are committed to our people and believe in building a better future with the newest technologies. We give rising talent and industry veterans the space to explore, launch ideas, and collaborate closely with our clients. With our technical hands-on experience in payments, blockchain and capital markets, there’s no challenge that’s left unsolved. Over the past two decades, we have earned our expertise in financial technology, executing on hundreds of complex integrations and co-creating new digital asset platforms alongside our clients.
We are looking for a proactive Product Delivery Manager to lead the CatalyX CX Team. CatalyX, developed by IntellectEU, is the leading blockchain operations platform. Our product suite (CatalyX Blockchain Manager, CatalyX Package Manager, CatalyX Tokenization Explorer, and the upcoming DAML Agent and Wallet Manager) supports 100+ active validators and enables customers to successfully deploy and operate production Canton infrastructure.
This is a client-facing role at the centre of how we deliver value post-sale: owning installations, validator onboardings, customer issue resolution, and ongoing customer success across the CatalyX suite. The ideal candidate combines delivery discipline with the people skills to coach, grow, and energise a team.
At CatalyX, you will work with the most demanding institutions in capital markets and contribute to the infrastructure reshaping how financial markets settle.
Responsibilities
- Own customer installations and validator onboardings end-to-end on CatalyX Blockchain Manager, including budget, timeline, resources, risks, and tasks.
- Act as the primary client contact during installation, onboarding, and go-live, ensuring a predictable path from contract signature to production validator.
- Lead, mentor, and grow the CX Team at capacity planning, hiring, role definition, and development paths.
- Drive timely resolution of customer issues by coordinating across CX, engineering, product, SRE, and support, with clear escalation paths for production-critical incidents.
- Maintain a clear delivery overview across all active engagements: validator status, onboarding stage, open issues, risks, blockers, and upcoming milestones.
- Produce regular reports for internal leadership and for clients: delivery health, SLA performance, onboarding progress, incident trends, and improvement actions.
- Define, document, and continuously improve CX processes for installation, onboarding, upgrade campaigns, escalation handling, and ongoing customer success.
- Embed compliance, security, and business continuity requirements (DORA, SOC 2 expectations) into every engagement.
- Partner with CatalyX product and IntellectEU engineering to feed customer insights back into the roadmap, and support pre-sales by representing delivery feasibility, timelines, and complexity.
- Build relationships with customer stakeholders, from blockchain architects to CTOs and operations leads at Tier 1 financial institutions.
- Own client usage reporting across the CatalyX suite: track validator counts, traffic consumption, tier utilisation, and feature adoption, and deliver regular usage reports to leadership and clients.
- Maintain the License Support Board as the single source of truth for client information: contracts, tiers, entitlements, license terms, renewal dates, support contacts, and engagement history.
- Assist account management with renewals, upsell opportunities, and client health reviews: surface usage and delivery signals that inform commercial conversations, flag at-risk accounts early, and contribute to quarterly business reviews.
Requirements:
Must Have:
- Higher Education Degree in Computer Science or similar or equivalent experience
- 8+ years of relevant experience in the IT sector, of which at least 2 as a Delivery Manager
- Proven ability to lead delivery discussions, triage incident resolution, and effectively challenge or validate engineering estimates.
- Solid grasp of cloud concepts (e.g., AWS, Azure, or GCP) and core infrastructure (networking, security groups) to support blockchain-related projects.
- A functional understanding of containerization (Kubernetes) and infrastructure management (Terraform/Ansible) to effectively track deployment progress and understand system architecture.
- Comfort in reviewing metrics, logs, and health dashboards to identify project risks and report progress, rather than deep-diving into configuration.
- Working knowledge of modern software security and infrastructure concepts, such as authentication, encryption (TLS), firewall rules, and secrets management to ensure compliant and secure delivery.
- Ability to communicate API and service integration requirements, understand webhook flows, and collaborate with developers on testing endpoints.
- Expert use of project management suites like Jira, Confluence, and Slack to maintain transparency, track velocity, and provide clear reporting to stakeholders.
- Ability to grasp technical concepts related to validator and participant nodes, consensus mechanisms, and data security (HSM/KMS) to facilitate clear communication between technical teams and non-technical stakeholders.
Nice to Have:
- Proven experience leading initiatives or operations within the Blockchain/DLT ecosystem, with a deep understanding of the unique challenges of distributed systems.
- Substantial background in the financial services sector, specifically regarding the strategy and practical application of asset tokenization, digital assets, or modern financial market infrastructure.
Soft Skills
- Strong ownership mentality, taking end-to-end responsibility.
- Demonstrated proactivity and reliability, with the ability to work independently and collaborate effectively with both customers and internal teams.
- Solid organisational skills, with the ability to operate effectively in environments where processes and workflows are continuously evolving.
- Adaptability and ease working across multiple systems and teams.
- Clear and calm communication, especially during incidents and high-pressure situations.
Nice to have:
We guarantee:
- International experience in a stable company: the company has offices in Antwerp, Lisbon, Krakow, Kyiv, New York, and operates on the market for over 15 years.
- A passionate team in an innovative, casual, positive, and open work environment, ready to meet your new ideas.
- Great opportunities for personal and professional development, as well as the chance to change the way the business works in the financial world.
- Work where you're most productive: remote, in-office, or hybrid options available.
Join us to make an impact on the entire financial world!
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