MAKE HISTORY WITH US!
At PMI, we’ve chosen to do something incredible. We’re totally transforming our business, and building our future on smoke-free products with the power to improve the lives of a billion smokers worldwide.
With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions.
The SRE Engineer role focuses on improving the reliability, operability, and observability of production services through hands‑on engineering and operational work. The role combines day‑to‑day operational responsibilities with continuous improvement activities across monitoring, alerting, incident support, logging, and automation.
The SRE Engineer works on live systems and is expected to investigate production issues, troubleshoot complex problems, and implement improvements that make services more reliable and easier to operate. This includes configuring and maintaining dashboards, alerts, log views, and automation using established SRE tooling and infrastructure‑as‑code practices. The role is execution‑oriented and applies defined standards and frameworks rather than setting organizational reliability strategy.
The role also includes supporting the adoption and usage of SLIs and SLOs by implementing agreed definitions, ensuring correct data sources, and helping teams use reliability signals in daily operations. The focus is on consistent implementation and operational use, not ownership of the reliability framework itself.
An AI‑oriented mindset is expected. This means understanding the concepts and potential applications of AI‑assisted capabilities within SRE tools (for example, anomaly detection, noise reduction, correlation, and automation support), and being able to work with AI‑enabled features where they are available. The role does not require building AI models, but does require the ability to understand how AI‑driven features influence observability, alerting, and operational workflows, and to use these features responsibly within existing tools.
In addition, the SRE Engineer is expected to interact with external vendors related to SRE tooling and platforms. This includes acting as a technical point of contact for operational topics such as troubleshooting, integrations, upgrades, and feature usage. Vendor interaction is expected to grow progressively over time, starting with guided collaboration and moving toward more autonomous technical ownership.
Overall, the role is intended for an engineer who can operate independently on complex tasks, apply SRE practices consistently, understand modern observability and automation tooling (including AI‑assisted capabilities), and contribute to improving reliability through practical, measurable changes.
