TUI Group is the world’s number one integrated tourism business.
The Customer AI & Rapid Prototyping department stands at the forefront of digital transformation at TUI, driving company-wide AI adoption. Our team develops innovative AI solutions and personalized customer experiences that create measurable business value and give TUI a competitive edge in the travel industry. We combine data science, AI prototyping, and strategic implementation to deliver both rapid innovation and sustainable personalization solutions. In our dynamic work environment, we foster a culture of experimentation and data-driven decision-making, while working closely with various business units to shape the future of personalized travel experiences.
We are looking for a talented and dedicated Senior Machine Learning Engineer to help leverage AI and advanced analytics to better understand our customers, deliver personalized experiences, and drive business growth through data-driven decision-making
The team is responsible for features which drive customer engagement and conversion in TUI and Partner Channels. These include multi-agent chatbots, AI driven inspiration and AI Search Capabilities. As a Senior ML Engineer, you will collaborate with (AI) Solution Architects, Data Scientists, and data engineers to enhance our product vector databases and enable an AI-driven search that can match a customer and their intent with the perfect holiday.
Become part of our team - applications open! This role will be advertised for a minimum of 14 days but could close anytime after this time so don't delay!
ABOUT OUR OFFER
Personal benefits: Attractive remuneration, bonus opportunity, exclusive travel perks & discounts, extensive health & wellbeing support, and more.-
Flexible working: Work is something you do, not somewhere you go. We encourage a healthy work-life balance and offer hybrid or remote working models.
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A career to shape: Opportunities to upskill, reskill and grow your career. Access the TUI Tech Learning Hub to level-up and reach your ambitions.
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Expand your horizons: Participate in our tech communities and collaborate on global projects and teams.
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Community: Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation and the Sustainable Tech Community.
ABOUT THE JOB
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As a Senior Machine Learning Engineer, you will be part of a cross-functional team that enables AI engineering skills and capabilities across TUI Group, aligning with TUI’s AI strategy. Being an AI enthusiast with a strong DevSecOps mindset, you’ll collaborate with your team to deliver solutions that challenge the status quo, taking full responsibility for your AI solutions from design to operation. You diligently care about the quality of your work, including proper documentation and security aspects.
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You will collaborate closely with our App, Web, and CRM teams to leverage AI and advanced analytics to better understand customer behavior, deliver personalized experiences, and support business growth. Your work will contribute to seamless, engaging customer interactions that drive satisfaction and bookings, ensuring customers feel understood and valued.
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You can articulate your thoughts and ideas and take the initiative to translate them into outcomes, ensuring alignment with business and technical teams together with the domain’s teams and the Group Enabler teams, you will research, evaluate, and test new approaches, processes, and tools, helping teams use them effectively. You will participate in Communities of Practice and collaborate on shared initiatives to grow your experience. You are eager to learn and grow in your role, welcoming support and coaching from senior colleagues.
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You thrive in an international, multi-cultural team, constructively challenging and holding high expectations for yourself and others.
- You consistently drive for technical excellence, ownership, and self-organization at both team and personal levels. You are passionate about learning, acquiring new skills, and staying up-to-date with the latest developments in your focus areas.
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Security is part of everyone’s job. At TUI, we practise secure behaviours first in everything we do.
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ABOUT YOU
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Experienced with GenAI (ideally AWS Bedrock) for intent recognition and building multi-agent solutions that connect customers to our products using natural language
- Built vector stores and graphs in collaboration with data scientists to leverage information to find products based on natural language (e.g. using OpenSearch)
- Experience in designing, implementing, deploying and using various AI models and algorithms
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Experience in deploying AI solutions (e.g. CI/CD pipeline, API development, containers)
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Strong programming skills in Python
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Understanding of machine learning/AI frameworks and libraries
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Hands-on experience with cloud technologies and services (e.g., AWS)
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Experience with SQL and/or Snowflake
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Some experience with RAG and Graphs
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Comfortable with LLM evaluation and testing frameworks.
- Proficiency in data preprocessing and feature and/or prompt engineering
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Customer-focused engineer with a passion for crafting high-quality digital products, continuous improvement, and effective team collaboration
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Strong problem-solving and communication skills, with an understanding of the social, legal, and ethical impact of AI technologies.
From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.
We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.
