We are looking for a Manage Services Engineer to join Devoteam Managed Services. We focus on developing solutions end to end within Cloud Providers and its technologies.
Manage and maintain hybrid and multi-cloud environments, ensuring infrastructure, middleware, and database systems are consistently available, scalable, and operational.
Perform routine activities, including security updates, OS patching, database maintenance, index rebuilding, and backups, documenting all operational processes.
Collaborate with cross-functional teams to troubleshoot complex infrastructure or database issues, perform root cause analysis (RCA), and continuously improve the environment.
Manage monitoring and observability solutions, such as AWS CloudWatch, Azure Monitor, Google Cloud Monitoring, Grafana, and Prometheus, to identify and address performance and availability issues before they impact the business.
Automate operational tasks, CI/CD pipelines, and infrastructure provisioning workflows using tools like Terraform, Ansible, AWS Lambda, Azure Automation, or Python/Bash scripting to reduce manual interventions and increase efficiency.
Respond proactively to alerts, critical incidents, and high-priority tickets, conducting deep-dive analyses to minimize recurrence and maintain strict SLA compliance.
Provide 2nd and 3rd-line technical and application support for critical enterprise systems, APIs, and multi-cloud infrastructure, ensuring rapid restoration of services.
Analyze, debug, rewrite, and optimize complex PL/SQL code, stored procedures, triggers, packages, and heavy queries to troubleshoot database bottlenecks and resolve data inconsistencies in production.
Perform core Database Administration (DBA) tasks, including performance tuning, execution plan analysis, connection pool management, and lock/deadlock resolution to support application reliability.
Implement and manage security and compliance policies, including configuring Identity and Access Management (IAM), role-based access controls (RBAC), and permissions to secure multi-cloud, gateway (GW), and database environments.
Monitor, audit, and respond to security events, vulnerabilities, and access anomalies in real-time, ensuring best security practices and data privacy regulations are followed.
Document incidents, resolutions, known errors, deployment runbooks, and operational procedures within Jira Service Management to promote centralized, shared knowledge.
Analyze and correlate system logs, transaction traces, and data flows to diagnose application failures, runtime exceptions, and integration issues across distributed environments.
