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Senior Technical CRM Manager (m/f/d)

Autodoc -
Lisboa

Candidatura rápida

Detalhes da oferta

Período Integral

Descrição completa da oferta

Company Description

At AUTODOC, we are proud to be a homegrown European success story. Founded in Berlin in 2008 and still headquartered in the heart of the continent today, we have evolved from a local specialist into Europe’s leading online platform for the automotive aftermarket.
Our strength lies in our unique identity: we are a digital-first, e-commerce powerhouse with strong German roots and an expansive reach across 27 European countries. This continental focus allows us to blend our heritage with high-tech innovation, staying agile and closely connected to the markets we serve.

Today, our team of more than 5,500 professionals from over 50 different countries is redefining mobility through cutting-edge technology. Bring your talent and expertise to a company that is building a sustainable, tech-driven future for drivers everywhere.

Come join us and impact the future of AUTODOC!

Job Description

We are looking for a Senior Technical CRM Manager (m/f/d) to take ownership of the technical foundation of our CRM ecosystem and ensure that our systems operate reliably, efficiently, and at scale. In this role, you will combine hands-on technical expertise with strategic thinking, helping to shape our CRM roadmap while supporting the team in day‑to‑day execution.

This position is ideal for someone who enjoys optimizing complex CRM setups, improving data flows, driving automation, and collaborating closely with Engineering, MarTech, and Data Science teams.

Key Responsibilities:

Own the stability, performance, and continuous improvement of our CRM systems
Optimize workflow orchestration, data flows, QA processes, and operational efficiency
Coach and mentor the CRM team on technical best practices and scalable approaches
Support the execution of CRM campaigns and contribute to the development of customer-facing messaging when needed
Redesign and enhance CRM templates and modular components to improve performance and scalability
Build and automate processes that increase efficiency and ensure high data quality
Partner with Engineering, MarTech, and Data Science on tracking, integrations, and machine‑learning‑driven experiments

Qualifications

Hands-on experience with CRM platforms such as Braze or Salesforce Marketing Cloud or similar
Strong proficiency in SQL, working with APIs, and using analytics tools
Solid experience with data pipelines and modern data infrastructure
Ability to bridge strategy and execution, with a passion for mentoring teams
Strong troubleshooting skills and a structured, analytical mindset
Excellent communication skills and the ability to collaborate across technical and non technical teams
Nice to have: exposure to machine learning, predictive analytics, or contextual bandit experimentation
Very good English skills (at least C1 level); any additional language would be a plus

Additional Information

What do we offer?

Competitive salaries based on your professional experience
Fast growing international company with stable employment
Annual vacation of 25 working days and 1 additional day off on your birthday
Meal Allowance (Meal Card)
Health Care Insurance Plan (Fidelidade)
Mental Wellbeing Program – the opportunity for free psychological counseling for you and your family members 24/7 hotline and online sessions
AUTODOC Corporate Discount (up to 500 Euros per annualy) to order parts for their own use at special discounted rate
Retail discounts of up to 75% on travel, technology, fashion and much more
Opportunities for advancement, further trainings (over 650 courses on soft and hard skills on our e-learning platform) and coaching
Free English and German language classes

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Senior Technical CRM Manager (m/f/d)

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