Are you an organized problem-solver who pays close attention to detail? We are looking for people who speak fluent Dutch to join a specialized team representing a global leader in online payment technology.
This is a 100% work-from-home job. Whether you prefer the quiet beaches of the Algarve or the busy energy of Lisbon, you have the freedom to work from anywhere in Portugal while helping a top financial technology company manage online payments.
Your Mission: Payment Solutions ExpertIn this role, you do more than just answer questions. You act as a brand helper, giving expert advice in the fast-moving world of online finance.
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Multi-Channel Support: Give fast, high-quality answers to customers through phone calls, e-mails, and live chat.
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Smart Problem-Solving: Handle difficult questions about account security, payment setups, and detailed transaction histories.
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Tech Guidance: Help users learn how to use the payment platform and mobile app with clear, expert advice.
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Financial Accuracy: Handle sensitive issues—like refunds, billing mistakes, and fraud prevention—with total honesty and care.
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Record Keeping: Keep accurate notes on all customer cases and send important financial files to the right specialized teams.
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Staying Updated: Keep up with the latest platform updates and international banking rules.
We want high-performing professionals who can manage their own home office while meeting top service standards.
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Language Skills: Native or near-native Dutch (C1 level), plus professional English (B2 level) for talking with your team.
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Location & Papers: You must live in Portugal (or be ready to move there) and have the legal right to work in the EU.
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Self-Discipline: You are highly organized and can work effectively without someone watching over your shoulder.
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Strong Communication: You have a logical mind and can explain things clearly in writing and when speaking.
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Digital Skills: You are very comfortable using financial software and navigating the online economy.
We provide the tools; you provide the talent.
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Total Freedom: A permanent, 100% remote job that you can do from anywhere within Portugal.
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Home Office Gear: We ship a high-quality technology kit—including a laptop and headset—directly to your home.
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Competitive Pay: A stable base salary plus extra cash bonuses every month based on your performance.
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Full Insurance: Private health and life insurance that starts on your very first day of work.
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Moving Up: Ongoing coaching and clear paths to move into leadership or specialized financial technology roles.
If you are moving to Portugal for this job, we make sure the transition is easy:
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Travel: We organize and pay for your flight to Portugal.
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Initial Housing: We provide temporary company-paid housing so you can look for a permanent home without any stress.
