16 melhores vagas de digital solution lead para porto, p13 (Contratando agora!)

Head Of Customer Service
Körber AG —Maia
- Mestrado
- Graduação
Sales Development Representative, German Speaker
TeamViewer Germany GmbH —4100 Porto
- Modelo Híbrido
Candidatura rápida
Operations Quality Lead
SBM Offshore —4100 Porto
Data Architect
Planet —Porto
- Período Integral
- Modelo Híbrido
Junior Category Buyer
Körber AG —Maia
HRBP | Part time role (20h/week)
Legends Global (Europe) —4350 Porto
- Part-time
Candidatura rápida
Há 8 dias
Senior Data Engineer
SBM Offshore —4100 Porto
- Mestrado
- Graduação
Sales and Operation Planning
Körber AG —Maia
SAP FI/CO Consultant Senior
Körber AG —Porto
Senior PLC Engineer
Körber AG —Maia
Electrical Site Supervisor
Körber AG —Maia
Clinic Manager
Impress —4000 Porto
- Graduação
Há 2 dias
German Customer Service and Sales Officer in Malta
Next Job Abroad —Porto
- Período Integral
Candidatura rápida
Talent Acquisition Officer - F/M/X
Amaris Consulting —Porto
Há 1 dia
Fleet and Logistics Manager- Lisbon
Indie Campers | LinkedIn —Porto
Candidatura rápida
Há 1 dia
Global Welding Software Sales Manager
ABB Robotics Italy S.p.A. —4100 Porto
- Modelo Híbrido
- Graduação
Candidatura rápida
Há 1 dia

Other jobs to consider

Find your next job by exploring related positions.

HR Digital Platforms Operations & Knowledge Trainee (f/m/div)
Infineon Technologies AG —Porto
HR Platform Support: Create, maintain, and continuously improve our MyHR (HR Digital Platform) knowledge content, including Knowledge Articles and Topic Pages.
Risk - Digital and Transformation - Data Analyst
BNP Paribas —Porto
Develop features and solutions requested by various entities, even if not prioritised by PF, to enable future packaging and reuse.

Quero receber o alerta de ofertas mais recentes para digital solution lead em porto, p13

Ao iniciar sessão na sua conta, concorda com os Termos de Serviço do SimplyHired e consente com a nossa Política de Privacidade e Cookies.

Explorar ofertas em mais locais

digital solution lead jobs near porto, p13

Head Of Customer Service

Körber AG -
Maia

Candidate-se agora

Detalhes da oferta

Qualificações

Mestrado
Graduação

Descrição completa da oferta

Company: Körber Supply Chain PT S.A.

Location: Maia, PT

Job ID: 10042

Head Of Customer Service

Your Role in our Team:

The Head of Customer Service is responsible for leading the end-to-end customer service organization for Körber Supply Chain Automation, ensuring exceptional customer experience throughout the lifecycle of automated supply chain solutions. This role oversees service operations, customer support, field service, maintenance agreements, spare parts, service sales, and continuous improvement initiatives to maximize customer satisfaction, operational performance, and profitability.

The successful candidate will develop and execute a customer-centric service strategy that supports Körber's commitment to innovation, operational excellence, and long-term customer partnerships across warehousing, distribution, parcel, and material handling automation environments.

Main responsabilities:

Define and execute the Customer Service strategy aligned with business objectives, driving a customer-centric and service excellence culture.
Lead and oversee all Customer Service operations, including Technical Support, Field Service, Maintenance, Service Desk, Spare Parts, and Service Contracts.
Ensure high levels of customer satisfaction by managing key customer relationships, handling critical escalations, and meeting contractual SLAs.
Drive operational excellence through process optimization, resource planning, continuous improvement, and digital service initiatives.
Own the Customer Service P&L, managing budgets, profitability, and identifying opportunities to grow recurring service revenue.
Lead, coach, and develop high-performing service teams, fostering collaboration, accountability, and employee engagement.
Support business growth by partnering with Sales on service proposals and customer value propositions.
Ensure compliance with health, safety, quality, and regulatory standards across all service operations.
Monitor and improve key performance indicators, including Customer Satisfaction (CSAT), Net Promoter Score (NPS), SLA performance, Service Revenue Growth, First-Time Fix Rate, MTTR, Contract Renewal Rate, and Employee Engagement.

Your profile:

Bachelor's degree in Engineering, Business, Supply Chain, or a related field.
10+ years of experience in Customer Service or Service Operations within industrial automation, intralogistics, or a similar industry.
5+ years of leadership experience managing customer service teams.
Strong commercial, customer relationship, and operational management skills.
Experience driving continuous improvement and business transformation.
Fluent in English.
Master's degree (MBA or equivalent) is a plus.
Experience with warehouse automation, robotics, AGVs/AMRs, or material handling solutions.
Knowledge of Lean, Six Sigma, or ITIL.
International leadership experience.
Strategic leadership and customer focus.
Commercial and operational excellence.
Strong communication, stakeholder management, and problem-solving skills.
Results-driven with excellent people leadership

Apply now and join our team!

Ready for your next step? As long as the position is advertised, you can apply at any time.

We value diversity and therefore welcome all applicants - regardless of gender, nationality, ethnic or social origin, religion/belief, disability, age, sexual orientation and identity, and any other protected status. You can find out more about our culture here Culture at Körber - it's worth taking a look!

If you have any questions or technical problems, please send us an e-mail to [email protected]. Bruno Maruqes Gameiro is the responsible person for this job advertisement. We work with permanent partners and therefore ask recruitment consultants to refrain from contacting us by e-mail or telephone.

Körber is a global technology company for intelligent manufacturing and supply chain solutions. As a reliable innovation partner, Körber turns entrepreneurial thinking into customer success by providing leading technology to fuel what’s next – from end-to-end pharma production and advanced supply chain solutions to high-tech machinery and process equipment. Körber combines deep domain expertise with integrated hardware, software, and digital services, to help customers take the next step.

The Business Area Supply Chain is part of Körber, a global technology company for intelligent manufacturing and supply chains solutions.

Candidate-se agora

Refine sua pesquisa

digital solution lead vagas para: porto, p13

Head Of Customer Service

Sales Development Representative, German Speaker

Operations Quality Lead

Data Architect

Junior Category Buyer

HRBP | Part time role (20h/week)

Senior Data Engineer

Sales and Operation Planning

SAP FI/CO Consultant Senior

Senior PLC Engineer

Electrical Site Supervisor

Clinic Manager

German Customer Service and Sales Officer in Malta

Talent Acquisition Officer - F/M/X

Fleet and Logistics Manager- Lisbon

Global Welding Software Sales Manager

Other jobs to consider

Quero receber o alerta de ofertas mais recentes para digital solution lead em porto, p13

Related Searches

Explorar ofertas em mais locais

Ferramentas para Candidatos

Ferramentas da empresa

Procurar

Mantenha-se em Contacto