Are you an exceptional communicator who thrives in a vibrant urban environment? We are currently recruiting driven French-Speaking Customer Care Specialists to join our lively, collaborative operations team in the heart of Lisbon, Portugal. In this role, you will do far more than manage inbound communications; you will serve as the brand ambassador for a leading global payment solutions provider, assisting businesses and individuals with their digital transactions to ensure a seamless, secure, and successful financial experience.
As a Customer Care Specialist, your daily impact extends well beyond traditional customer service. You will actively guide users through the digital payment ecosystem, ensuring smooth and efficient financial transfers.
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Omnichannel Support: Deliver expert assistance to French-speaking clients via phone, email, and live chat, addressing payment queries, account management, and technical troubleshooting.
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Analytical Problem Solving: Investigate and resolve complex transaction discrepancies, billing errors, and account security matters with high precision and a helpful demeanor.
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Security & Compliance: Adhere rigorously to data privacy regulations and fraud prevention standards to guarantee total transaction security.
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Cross-Functional Link: Serve as the vital connection between everyday platform users and our technical divisions, channeling user feedback to help optimize product performance.
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Operational Efficiency: Multitask seamlessly within a fast-paced environment while maintaining an unswervingly professional, composed, and friendly tone.
We place the highest value on your professional attitude and language capabilities. Prior experience in finance or customer service is not mandatory, as we provide a comprehensive onboarding and training curriculum to ensure your success.
Minimum Qualifications:
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Linguistic Proficiency: Native or near-native mastery of written and spoken French, paired with a solid intermediate command of English (B2 level minimum) for corporate training and internal team collaboration.
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Technical Aptitude: Naturally comfortable navigating modern digital platforms and operating multiple software applications simultaneously.
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Service Mindset: A genuine enthusiasm for helping others, alongside the capacity to remain calm and focused during peak operational hours.
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Residency/Mobility: Currently living in Lisbon or fully prepared to relocate to this beautiful capital city.
We offer a structured, attractive compensation and rewards architecture designed to ensure you are fully supported:
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Base Salary: A fixed base pay of €930 gross per month, paid 14 times per year (fully incorporating mandatory local summer and Christmas bonus payments).
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Punctuality Incentive: An additional €65 monthly cash bonus for maintaining highly reliable, on-time attendance.
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Meal Allowance: A stipend of €7.63 per working day, loaded tax-free onto a specialized corporate food card.
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Career Evolution: Defined internal pathways for rapid advancement into leadership and specialized functions, such as Team Lead, Quality Analyst, or Corporate Trainer.
Relocating to a new country is a major milestone, so we provide an entirely stress-free transition package:
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Complimentary Housing: Move straight into a private bedroom within a high-quality, shared apartment—with your monthly rent and utility bills fully covered by the company.
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Travel Coordination: We fully reimburse the cost of your flight ticket to Lisbon and arrange direct transportation to greet you at the airport.
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Administrative Bureaucracy Support: Direct, hands-on guidance from our dedicated team to help you navigate local Portuguese paperwork, including your tax number (NIF), Social Security, and healthcare registration.
Lisbon seamlessly blends rich historic charm with a booming tech landscape and a thriving social scene. Whether you want to catch waves at the beach on the weekend or savor world-class local cuisine along the river, your lifestyle outside the office will be just as rewarding as your new corporate career!
If you are eager to establish your fintech career in beautiful Lisbon, select Apply Now and submit your current resume (compiled in English).
