Porto, Portugal Lisbon, Portugal; Funchal, Portugal; Ponta Delgada, Portugal; , Flexible Remote Permanent Full Time 37.5 - 40 134137
TUI Group is the world’s number one integrated tourism business.
The Customer AI & Rapid Prototyping department stands at the forefront of digital transformation at TUI, driving company-wide AI adoption. Our team develops innovative AI solutions and personalized customer experiences that create measurable business value and give TUI a competitive edge in the travel industry. We combine data science, AI prototyping, and strategic implementation to deliver both rapid innovation and sustainable personalization solutions. In our dynamic work environment, we foster a culture of experimentation and data-driven decision-making, while working closely with various business units to shape the future of personalized travel experiences.
We are looking for a talented and dedicated Machine Learning Ops Engineer to support and accelerate AI adoption at TUI. You will develop, implement, and maintain machine learning models and algorithms, working closely with cross-functional teams to integrate ML solutions into production systems.
The team is responsible for a crucial product to enhance the customer experience with AI: Personalisation across TUI channels. As an ML Ops Engineer, you will work closely with (AI) Solution Architects and Data Scientists to build an architecture that enables near real-time personalisation of our customer journey from inspiration, over search to book.
Become part of our team - applications open! This role will be advertised for a minimum of 14 days but could close anytime after this time so don't delay!
ABOUT OUR OFFER
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Personal benefits: Attractive remuneration, bonus opportunity, exclusive travel perks & discounts, extensive health & wellbeing support, and more.
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Flexible working: Work is something you do, not somewhere you go. We encourage a healthy work-life balance and offer hybrid or remote working models.
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A career to shape: Opportunities to upskill, reskill and grow your career. Access the TUI Tech Learning Hub to level-up and reach your ambitions.
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Expand your horizons: Participate in our tech communities and collaborate on global projects and teams.
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Community: Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation and the Sustainable Tech Community.
ABOUT THE JOB
- As a Machine Learning Ops Engineer, you will be part of a cross-functional team that enables AI engineering skills and capabilities across TUI Group, aligning with TUI’s AI strategy. Being an AI enthusiast with a strong DevSecOps mindset, you’ll collaborate with your team to deliver solutions that challenge the status quo, taking full responsibility for your solutions from design to operation. You diligently care about the quality of your work, including proper documentation and security aspects.
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You will contribute to projects that explore new ways of delivering value, solving complex business challenges, and meeting evolving customer needs. You’ll help bring prototypes to life on our platforms and support their transition into production by establishing robust operational guardrails. You will monitor and optimize the performance of deployed AI models and collaborate with engineering colleagues on AI-related tasks to deliver impactful, data-driven solutions.
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You can articulate your thoughts and ideas and take the initiative to translate them into outcomes, ensuring alignment with business and technical teams together with the domain’s teams and the Group Enabler teams, you will research, evaluate, and test new approaches, processes, and tools, helping teams use them effectively. You will participate in Communities of Practice and collaborate on shared initiatives to grow your experience. You are eager to learn and grow in your role, welcoming support and coaching from senior colleagues.
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You thrive in an international, multi-cultural team, constructively challenging and holding high expectations for yourself and others. You consistently drive for technical excellence, ownership, and self-organization at both team and personal levels. You are passionate about learning, acquiring new skills, and staying up-to-date with the latest developments in your focus areas.
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Security is part of everyone’s job. At TUI, we practise secure behaviours first in everything we do.
ABOUT YOU
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Created near real-time event-driven personalisation architectures to personalise the customer experience (ideally leveraging AWS Sagemaker and Personalise)
- Built infrastructure to bring data together for recommender systems to surface the next best action at the right time to customers (ideally using IaC like Terraform and CI/CD pipelines with Gitlab CI/CD)
- Experience in productionising and using various AI models and algorithms.
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Experience in deploying AI solutions using CI/CD pipelines, API development and containers.
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Strong programming skills in Python.
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Understanding of machine learning/AI frameworks and libraries.
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Hands-on experience with cloud technologies and services (e.g., AWS, Azure, Google Cloud).
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Experience with monitoring and log collection systems (e.g. DataDog).
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Experience with SQL and/or Snowflake.
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Customer-focused engineer with a passion for crafting high-quality digital products, continuous improvement, and effective team collaboration.
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Strong problem-solving and communication skills, with an understanding of the social, legal, and ethical impact of AI technologies.
From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.
We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.
